involves you focusing your attention, attentively listening, posing and answering questions to your peers and professors. Refrain from engaging in non-seminar-related activities (e.g. text messaging, checking email, internet surfing, watching tv, conversing with family, friends, or co-workers, etc.).

Hi Everyone,

Welcome to Week #8 – Field Education I

This week we will be discussing Use of Self within your assignments and in our synchronous class session.  Items that we did not review last week we will review this week. 

Attendance: You must attend nine (9) seminar sessions. Remember, your participation in seminar involves you focusing your attention, attentively listening, posing and answering questions to your peers and professors. Refrain from engaging in non-seminar-related activities (e.g. text messaging, checking email, internet surfing, watching tv, conversing with family, friends, or co-workers, etc.).

Assignments Due this Week:

  1. Week #8 Blog – Main Post by Day 3 and Response Post by Day 4
  2. Week 8, Assignment 2 – Process Recording  – Due Day 7 (Submit under Assignment #2) – See past announcements for the template. Remember, do not alter the template. The template is the paper for this assignment.
  3. Looking Ahead: Week #9– Assignment 2, Agency Presentation Submit ppt under Week #9 Assignment #2 in Blackboard.
  4. Agency Presentations Continue
 
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Ethics andDecision-MakingintheVAHealthcareSystem

HS450 – Unit 8 Assignment

Ethics and Decision-Making in the VA Healthcare System

Course Outcome

HS450-5: Evaluate the impact of ethical decision-making on healthcare leadership to maximize strategic

planning

Unit Outcomes

 Discuss the principles of ethics and medical professionalism in strategic planning.

 Examine the role of leaders in ethical decision-making and problem-solving strategies in the U.S.

health system.

GEL-7.7: Analyze the effects of ethical decision making on the field of study.

Unit 8 Assignment

Case Study: Problems at the VA Health System

In 2009, President Barack Obama appointed retired Army Chief of Staff, General Eric Shinseki, to the

position of secretary of Veterans Affairs (VA), the federal department responsible for providing healthcare

and federal benefits to U.S. veterans and dependents. As part of its strategic plan, Secretary Shinseki was

tasked with implementing 16 major initiatives to bring the VA into the 21st century. One of the 16 initiatives

was the enhancement of the veteran’s experience with and access to healthcare.

In 2013, CNN was among the news outlets reporting that veterans were experiencing delayed care at the

Williams Jennings Bryan Dorn Veterans Medical Center in Columbia, SC. In fact, the delays were so serious

that six veterans died while waiting for months to receive necessary diagnostic procedures. The VA launched

an investigation into the GI clinic at Dorn and found several issues, including low staff census; leadership

turnover that resulted in a lack of understanding of roles, responsibilities and system processes; and

ineffective program coordination. Allegations of long wait times also emerged from VA facilities in Arizona,

Pittsburgh, and the Phoenix VA Health Care System. Delays, however, were not the only shortcomings

alleged. In the Phoenix VA Health Care System, for instance, there were claims of manipulated patient wait

times, bad scheduling practices, and patient deaths.

In 2014, the Office of the Inspector General (OIG) launched an investigation into these

allegations. Two questions were addressed in this review:

1. Did the facility’s electronic wait list (EWL) purposely omit the names of veterans waiting for

care and, if so, at whose direction?

2. Were the deaths of any of these veterans related to delays in care?

The investigators confirmed “inappropriate scheduling issues throughout the VA and health care system”

(VA 2014, iii).

In the Phoenix VA, specifically, investigators found that 1,400 veterans did not have a primary care

appointment but were listed on the EWL. It was also determined that 1,700 veterans were waiting for a primary

care appointment but were not listed on the EWL. Because veterans were not on the EWL system, the

Phoenix leadership significantly understated the time new patients waited for the appointments. The

investigators found that the average wait time was 115 days for the first primary care appointment and about

84 percent of these patients waited more than 14 days.

The Office of Inspector General (OIG) identified multiple types of scheduling practices that were not in

compliance with Veterans Health Administration policy. Since the multiple lists found were something other

than the official EWL, the additional lists may be the basis for allegations of “secret” wait lists.

Secretary Shinseki called the findings “reprehensible” and resigned from his post on May 30, 2014.

Case Study Questions

1. From a leadership perspective, analyze the problems at the VA relative to ethical decision-making practices.

2. Discuss the ethical issue of having 1,700 veterans, who were not listed on the EWL, wait for a primary care

appointment at the Phoenix VA. Create at least two (2) policies/standards to ensure ethical leadership

practices with respect to improving coordination of the EWL and primary care appointments.

3. Explain why Secretary Eric Shinseki resigned his position. Identify at least two (2) alternative options that

Secretary Shinseki could have taken to resolve the unethical decision-making practices in this case study.

4. Apply the American College of Healthcare Executives (ACHE) Code of Ethics to the VA Health System

case study.

Requirements:

● Please complete Assignment in a Microsoft Word® document.

● The body of your document should be at least 1500 words in length.

● Quoting should be less than 10% of the entire paper. Paraphrasing is necessary.

● Students must cite and reference at least four credible sources.

● APA format is required.

● For support, access the Writing Center or the Resources Documents found in Doc Sharing.

Submit Assignment

Submit as: Microsoft® Word® document to the appropriate Dropbox.

 
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Health Insurance and Quality

Due Week 4 and worth 150 points

Imagine that you are the clinic manager of an urgent care center. Recently, your center has seen an increase in complaints regarding long wait times, inadequate or incomplete information from staff during visits, and the relatively small number of insurance types accepted at the facility.

Write a 2-3 page paper in which you:

  1. Examine at least three (3) examples of quality initiatives that could increase patient satisfaction and potentially reduce healthcare cost. Support your response with examples of the successful application your chosen quality initiatives.
  2. Defend your position on the decision to accept Medicare or Medicaid as potential pay sources for your urgent care center. Provide support with at least two (2) examples that illustrate your position.
  3. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

  • This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Analyze the impact of healthcare financing and health insurance on healthcare access, quality, and cost.
  • Determine the factors that affect healthcare quality in healthcare organizations.
  • Use technology and information resources to research issues in healthcare policy, law, and ethics.
  • Write clearly and concisely about healthcare policy and law using proper writing mechanics.
 
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Process Recordings


A process recording is a written tool used by field education experience students, field instructors, and faculty to examine the dynamics of social work interactions in time. Process recordings can help in developing and refining interviewing and intervention skills. By conceptualizing and organizing ongoing activities with social work clients, you are able to clarify the purpose of interviews and interventions, identify personal and professional strengths and weaknesses, and improve self-awareness. The process recording is also a useful tool in exploring the interpersonal dynamics and values operating between you and the client system through an analysis of filtering the process used in recording a session.

For this Assignment, you will submit a process recording of your field education experiences specific to this week.

The Assignment (2–4 pages):

  • Provide a transcript of what happened during your field education experience, including a dialogue of interaction with a client.
  • Explain your interpretation of what occurred in the dialogue, including social work practice theories, and explain how it might relate to diversity or cultural competence covered this week.
  • Describe your reactions and/or any issues related to your interaction with a client during your field education experience.
  • Explain how you applied social work practice skills when performing the activities during your process recording.
By Day 7

Submit your Assignment

Support your Assignment with specific references to the resources. Be sure to provide full APA citations for your references.

Note: You should also share your process recordings with your field instructor during your individual supervision.

Note: Adherence to confidentiality is required during your process recordings. Do not include real names of clients, supervisors, or social workers with whom you may come into contact during your social work field education experience. Omit any personal identifiers when detailing the interaction with your social work clients.

Assignment 2: ProA process recording is a written tool used by field education experience students, field instructors, and faculty to examine the dynamics of social work interactions in time. Process recordings can help in developing and refining interviewing and intervention skills. By conceptualizing and organizing ongoing activities with social work clients, you are able to clarify the purpose of interviews and interventions, identify personal and professional strengths and weaknesses, and improve self-awareness. The process recording is also a useful tool in exploring the interpersonal dynamics and values operating between you and the client system through an analysis of filtering the process used in recording a session.

For this Assignment, you will submit a process recording of your field education experiences specific to this week.

The Assignment (2–4 pages):

  • Provide a transcript of what happened during your field education experience, including a dialogue of interaction with a client.
  • Explain your interpretation of what occurred in the dialogue, including social work practice theories, and explain how it might relate to diversity or cultural competence covered this week.
  • Describe your reactions and/or any issues related to your interaction with a client during your field education experience.
  • Explain how you applied social work practice skills when performing the activities during your process recording.
By Day 7

Submit your Assignment

Support your Assignment with specific references to the resources. Be sure to provide full APA citations for your references.

Note: You should also share your process recordings with your field instructor during your individual supervision.

Note: Adherence to confidentiality is required during your process recordings. Do not include real names of clients, supervisors, or social workers with whom you may come into contact during your social work field education experience. Omit any personal identifiers when detailing the interaction with your social work clients.

 
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life table analysis of black striped wallabies

ECOL203/403 Assignment 1: Age Structure of a Population Using Life Tables Introduction to Life Tables

Before you begin this exercise (or read any further) you should:

1. Read Chapter 13 of Attiwill and Wilson (2006), particularly the section on life tables on page 220 – 223.

2. Make sure you have the life_table.xls file from the Assignment 1 folder)

3. Do the Molar Index and Skull aging Tutorial (Assignment 1 folder)

4. Download the Box of Skulls (Assignment 1 folder)

5. It is also advisable to read through this exercise completely before starting on the spreadsheet in excel.

Background to the Data

The Black-striped wallaby, Macropus dorsalis

The black-striped wallaby is a medium-sized macropod (females 7kg; males 16kg) that occurs from northern Queensland to northern NSW. The species is listed as ‘Endangered’ in NSW, but can become overabundant in some parts of Queensland – so wildlife ecologists need to manage their numbers in some regions so that they do not cause over-grazing of livestock pastures, while in other place, the population needs to be stimulated to increase in numbers to prevent them from becoming locally extinct. The wallabies shelter in dense scrub thickets (e.g. Brigalow) by day and graze adjacent pasture or natural grasslands by night. Debra White did her UNE Master of Natural Resource Science on black- striped wallabies at the Brigalow Research Station near Theodore in central Queensland (White 2004). She found that there was a high density of wallabies sheltering in the patches of brigalow by day, and that at night, these animals moved onto pasture, which they grazed heavily. White (2004) also looked at age structure of wallabies at the site by aging skulls she collected, and using these in a life table analysis. We will do a similar exercise in this assignment using skulls collected at the same site used by White (2004), and we will compare our results from the results from Debra White’s much larger dataset.

Molar Progression in Macropods

Molar progression occurs only in the marsupial genera Macropus, Petrogale and Peradorcas (Jackson 2003). These marsupials are among only a relatively few mammals worldwide whose teeth erupt at the posterior end of the jaw, and migrate forward along the jaw during life (the others are the elephants). As the teeth wear down and become less useful for grazing, they have moved sufficiently anterior in the jaw that they can fall out, ‘pushed’ from behind by newly erupted teeth. In this way, macropods can maintain good functioning teeth with high cusps for grazing on tough fibrous grasses throughout life. This ‘molar progression’ is a handy way to age kangaroo and wallaby skulls, and was used to generate the dataset you will use in this assignment to examine the life history parameters of a ‘population’ of black- striped wallabies (Macropus dorsalis) from the Brigalow Research Station in southern Queensland.

Aging of Macropods Using Molar Index (MI)

Molar Index (MI) is calculated by measuring the position of molariform teeth on the upper tooth row relative to a reference line drawn across the skull in line with the anterior limits of the orbits (see Figure 1 below). For convenience, ten stages of molar progression are recognized per tooth, and given decimal notation in tenths. In the example below (Fig 1a), molar M1 has progressed beyond the orbit, while molar M2 is given a score of about 0.7, according to Figure 1b. Therefore, the skull has a molar index (MI) of 1.7. Consulting Table 1 below of published estimates from red-necked wallabies (Macropus rufogriseus), a similar-sized macropod to the black- striped wallaby, we see that this animal was around age 2 (in years) when it died.

Figure 1. Skull showing reference line for age determination, and one-tenth division in length for molar teeth of kangaroos and wallabies. Figures from Kirkpatrick (1964), and Jackson (2003).

In this assignment, you will generate age data from the skulls of black-striped wallabies collected in the field, and use them to generate a life table for the population. You will measure these skulls and calculated their molar index, and then convert these into ages for each animal (using Table 1). You can then use those data to generate a life table for the population. Incidentally – the skulls come from animals that died ‘naturally’ – that is, they weren’t culled or harvested. Some might have died of old age; others may have been caught up on a barbwire fence, while a dingo perhaps ate others. In any event, from the age structure of the population, we can determine a profile for the population in terms of average life expectancy, mortality rates, probability of surviving to the next age bracket and so forth. Such tools are useful for the ecologists, because they provide rich demographic data that allows one to determine which individuals should be culled in order to contain or reduce a population that is overabundant, or conversely, whether certain cohorts (age groups) are particularly susceptible to some kind of mortality agent (such as predation) and need to be protected so that the population has the best chance or recovering to more sustainable numbers.

Black-striped wallaby painting by John Gould

Data for the life table analysis Download and open the excel spreadsheet exercise called ‘life_table.xls’ from the Assignment 1 folder on the unit website. Spend a minute looking around this spreadsheet. There are three ‘worksheets’ (clickable tabs at the bottom left of the opened workbook) within the spreadsheet: 1. Molar Index 2. Life Table 3. Data from White (2004)

MI Age (years) <0.8 0

0.9 – 1.6 1 1.7 – 2.1 2 2.2 – 2.5 3 2.6 – 2.7 4 2.8 – 2.9 5 3.0 – 3.1 6 3.2 – 3.3 7

3.4 8 3.5 9 3.6 10 3.7 11 3.8 12 3.9 13 4.0 14 4.1 15 4.2 16 4.3 17 4.4 18+

Table 1: Relationship between molar index (MI) and age (in years) of red- necked wallabies. Equation modified from Kirkpatrick (1965).

The first, Molar Index’, is where you will enter the age data of the population. The second, ‘Life Table’ is where you will calculate the life history parameters of the population. The third worksheet is data from Debra White’s thesis. White examined the demography of wallabies at the Brigalow Research Station in the exact way that we are doing – but because she worked with 667 skulls, where you only have 49 – we might expect her results to be a robust estimate against which you can compare your own. Graphs appearing on the ‘Life Table’ worksheet template already show White’s results for some key life table parameters (take a look at these now – Whites results are in light grey on Graphs A and B). As you complete this exercise, your results will be graphed in red, so you can compare your results to White’s results. STEP 1 – Click the tab to bring up the worksheet labelled ‘Molar Index’. Enter the molar index data you have gathered in the columns labelled ‘MI’ against each of the 49 skulls. While in this worksheet, use Table 1 (above) to determine the age at death for each wallaby, and put that number alongside the molar index value (i.e. Column C) labelled ‘Age’ (Given age as the nearest whole number in years). [HINT: use the sort function to sort Cells 2 to 50 in Column A and B (as a block, sorted by MI) before you begin assigning ages – this will make it much easier to generate ages, because wallabies will be arranged from youngest to oldest – don’t worry that the skull numbers will be jumbled – we won’t be using these in the analysis]. STEP 2 – Once all the MI and age data are entered alongside the corresponding skull ID, click on the worksheet ‘Life table’. You will see here that there is a template for a life table that has the following columns: Column A – Actual numbers of skulls at each age Column B – Age in years (x) Column C – Age interval (yrs) Column D – number surviving (nx) Column E – Proportion surviving (lx) Column F – Deaths at each age interval (dx) Column G – mortality rate (qx) Column H – Number surviving at agex at last birthday (bx) Column I – Expectation of further life (ex) in years If you had a look at this spreadsheet before you entered the age data in the ‘Molar Index’, you will now see that the sheet has changed – the ‘Actual Numbers of skulls at each age’ column (Column A) is now filled with the data you entered, neatly compiled by age class – you can click on a cell to see the underlying formula for doing this – but don’t change the formula! Definitions for columns requiring calculation of life table parameters are as follows: nx – The number of animals from the original cohort, that are still alive at each age interval

lx – Proportion of animals surviving from birth to age x. Because all individuals born are alive, l0 is proportional to the total number of animals sampled (i.e., is ‘1’), and successive values of lx get smaller, as fewer of those l0 animals live to older and older ages. dx – Deaths at each age interval (dx) is the number of individuals alive at age x that will die before age x+1. qx – the mortality rate (qx) is the per capita mortality rate during an age interval. bx – Number surviving at agex at last birthday – this is a prediction of the average number of individuals alive at the midpoint of age interval x, based upon number alive at one interval (x), and the next interval (x+1). ex – the expectation of further life (in years) for an individual that makes it to age x. This is calculated by summing all the values of bx from that age interval to the bottom of the table, divided by lx So, to recap, you should now have a spreadsheet that has the first three columns complete – is this correct? If so, is now time to calculate the parameters that we can use to describe the population. We will do these calculations, and compile the life table, using some simple Microsoft Excel equations. STEP 3 – Number Surviving (nx). Recall that nx is the number of wallabies surviving from birth to age x. So, we need to write a formula to go in Column D that describes survivorship at each age class. Starting at Cell D2, write the following formula:

=SUM(A5:A$23)

Then hit the return key. What does this formula do? Well, simply put, it sums all of the individuals in Column A, to generate a value that describes the number of individuals surviving to Age 0. Because all individuals survive to this age (i.e., if a wallaby was born, it must have survived to Age 0), this value should be equal to the total animals in our sample – i.e., 49. OK – next step is to copy this cell down to fill the column as far as Cell D23. How do we do this? Hold the mouse over the bottom right corner of the cell – the cursor should change to a square with arrows at top left and bottom right… click and hold the mouse button down while dragging the cursor to Cell D22, then release the mouse. What happened? Hopefully, you generated a series of numbers that describe survivorship at each age class. When you highlight Cell D6, you should see the following formula:

=SUM(A6:A$23) Note that the formula now sums from Cell A6 to A23 (rather than from A5), similarly, in Cell D7, the formula will sum from A7, and so on (the ‘$’ preceding

the ‘23’ keeps Cell A23 constant in each subsequent equation, as the formula changes). When you give this some thought, this makes sense – because we only want survivorship from any particular age class, to the last (oldest) age class. If you have completed this step correctly, you should see fewer and fewer surviving wallabies with increasing age, until at age 18, only 1 wallaby survives (and for our purposes, we will assume that this animal will die before reaching the next age class). STEP 4 – Proportion Surviving If this is to be a representation of the whole population, we need to start converting out numbers to something more universal – the previous column simply told us how many of the 49 animals survived, but by converting this to a proportion, we have a number at each interval that we could apply to a population of any size, to predict how it might behave. So, the next step involves a simple calculation to determine the proportion of wallabies in the original cohort that survive to each age class. Since Column D represents the number surviving to the next age class, Column E is simply the number surviving, divided by our entire sample (N = 49). So, in Cell E2, type the following formula:

=D5/49 – and hit return. Then, as before, click the mouse in the bottom right hand corner of Cell E5, hold the mouse button down, drag the cursor down to Cell E23, and then release the mouse. You should now have filled Column E, which is a calculation of the proportion of animals born into the population that survive to each age class. You will also see that “Figure A, the Proportion of M. dorsalis Surviving (lx)” also was created, so you can, for the first time, see graphically how you data compares to that of White’s (2004) data. STEP 5 – Deaths at each age interval (dx), and mortality rate (qx) Survivorship and mortality are clearly inter-related; mortality at any one age interval is simply the difference between the numbers surviving from that age interval to the next. So, the calculation of dx is simply nx – nx+1, so for our spreadsheet, type the following in Cell F5:

=D5-D6

Copy this formulae down to Cell F23, as previously described at STEP 4. STEP 6 – Mortality Rate Now we are in a position to calculate an important life history parameter for black-striped wallabies that is important in understanding any population – the age-specific mortality rate, or put another way, the rate at which animals in any particular age class would be expected to die before reaching the next age class. Incidentally, this is one of the calculations insurance companies use when determining what to charge you on a life insurance policy (see Table 13.6 on page 221 of Attiwill and Wilson).

Look at Column D of the life table in the spreadsheet. For age interval 0 – 1 we should have 49 animals, but at other age intervals (at least, after about age 3) we see less that this. What happened to those other animals? For whatever reason, they didn’t make it to that particular age class – they died before the next census period. So, the mortality rate at each age class is clearly equal to dx/nx, and in the spreadsheet, we can calculate this by typing the following equation in Cell G5:

=F5/D5 and then copying this down all the way to Cell G23 in the usual manner. You now have an estimate of the rate at which animals at different age classes in the population are dying – or put another way, “what is the likelihood of death for a wallaby at age x before the next census date”. And, as for proportion surviving in STEP 4, you now also have a graphical representation of this in “Figure B: Mortality rate (qx) for M. dorsalis”, and can compare your data for mortality directly with White’s (2004) data. STEP 7 – Number surviving at agex at last birthday (bx) and expectation of further life (ex). Simply put, bx is the average number of individuals alive at the midpoint of age interval x. So, to calculate this for each age class, you need to calculate the average of one age class (x) and the next age class (x+1). So, at Cell H5, enter the formula that describes this parameter:

=(D5+D6)/2 then, copy this down to H23. You now have a calculation of the ‘age structure’ of the population. You may be asking at this point, so what? Well, this is an intermediate calculation that will allow us to calculate a very useful parameter for the population – expectation of further life. For any age class, our calculations so far allow us to answer questions like: “What is the mortality or survival rate of animals in that age class?” But importantly, as an individual animal survives each age class, its expectation of further life should increase, because it managed to survive (through finding food, evading predation and disease etc) where others died. Life tables allow us to ask the question “For animals at a given age, how much longer should we expect those animals to live?” To calculate this, we sum the age structure of the remainder of the population older than any particular age class, and divide this value by the number of animals surviving at that age class. So, type the following formula into Cell I5:

=SUM(H5:H$23)/D5 And copy this down to Cell I23, as previously described. Have a look at the values you generated in this column. Starting at Age 0, we can see that all animals, at birth, have an expectation of further life of about 7.4 years (or something similar). But, if we look at Age 8, we see that animals that survived to 8 years of age have an expectation of further life of about 5

years. At age 11, these animals can be expected to live another 3.5 years, and so on. Once again, insurance companies use calculations of this nature on human census data to determine life insurance premiums. STEP 8 – Generating a Survivorship Curve The final step involves generating a survivorship curve for black-striped wallabies that we can compare to theoretical survivorship curves commonly used to summarise a population’s demography. These curves (e.g. Figure 13.12 on page 222 in Attiwill and Wilson) have a logarithmic scale on the y- axis, so to compare to our survivorship for wallabies to these theoretical curves, we must convert our data for nx to log values. To do this, type:

=LOG(D5) in Cell D26, and copy this down to Cell D44. Presto! – you have a survivorship curve for the population. References Attiwill, P. and Wilson, B. (2006). Ecology: An Australian Perspective. 2nd Edition. Oxford

University Press, Melbourne. Jackson, S. (2003). Australian Mammals: Biology and Captive Management. CSIRO

Publishing, Melbourne. Kirkpatrick, T.H. (1964). Molar progression and macropod age. Qld J. Ag. Anim. Sci. 21:

163–165. Kirkpatrick, T.H. (1965). Studies of Macropodidae in Queensland. 2. Age estimation in the

grey kangaroo, the eastern wallaroo, and the red-necked wallaby, with notes on dental abnormalities. Qld J. Ag. Anim. Sci. 22: 301–317.

White, D. (2004). Utilisation of remnant Brigalow communities and adjacent pasture by the

black-striped wallaby (Macropus dorsalis). Master of Resource Science, University of New England, Armidale NSW.

Assessment Questions As part of your assessment (the other part being the completed spreadsheet), you are required to write a paragraph on each of the following questions (use Microsoft Word for this), and submit your responses as part of your assignment. The total length of this section should be no more than 600 words.

1. How do the graphs you made compare to White’s data? Was your sample a reasonable representation of the black-striped wallaby population?

2. Given your results, how would you respond if someone asked the

question: “To what age does a black-striped wallaby live at the Brigalow Research Station?”

3. In reference to hypothetical survivorship curves (see pages 221-222 in

Attiwill and Wilson), what type of survivorship do black-striped wallabies most likely exhibit? Does this fit the typical curve for mammals?

4. Does the mortality rate fit the prediction for mammals? In very brief

terms, explain the pattern of mortality in the black-striped wallaby population.

 
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INFORMATION SYSTEMS RESEARCH PROJECT

INFORMATION SYSTEMS RESEARCH PROJECT

1 TABLE OF CONTENTS Overview ……………………………………………………………………………………………………………………………………. 1

Scenario……………………………………………………………………………………………………………………………………… 1

Project Brief ……………………………………………………………………………………………………………………………….. 2

Project Submissions …………………………………………………………………………………………………………………….. 3

Module 3 (Project Submission 1): Five Solutions Selection and 4-page Template …………………………….. 3

Module 5 (Project Submission 2): Solutions 1 and 2 …………………………………………………………………….. 4

Module 7 (Project Submission 3): Solutions 3 and 4 …………………………………………………………………….. 5

Module 8 (Final Submission): Solution 5 and Final Paper Submission …………………………………………….. 5

Resources …………………………………………………………………………………………………………………………………… 6

Hunt Library ……………………………………………………………………………………………………………………………. 6

Turnitin …………………………………………………………………………………………………………………………………… 6

Warning ………………………………………………………………………………………………………………………………….. 6

APA Style Requirements …………………………………………………………………………………………………………… 7

Writing Mechanics …………………………………………………………………………………………………………………… 7

OVERVIEW In this course, you will write a research paper about how the technologies we are learning could benefit a business. Before beginning to develop your paper, you will select your five IS-related solutions from the list provided in the course (Module 3).

Working on this Research Project paper will help you better understand Information Systems (ISs) that are frequently used by managers at many levels in various types of organizations. You will also enhance your professional growth by conducting research using primary sources to write this scholarly paper.

SCENARIO You are working, hypothetically, for a medium-to-large aviation-related enterprise, and thanks to your ERAU College of Business degree, you have substantial knowledge of IS. Because of your expertise, you were placed in a mid-to-upper level management position. Now your superiors expect results! Upper management has asked you to investigate and evaluate five different IS solutions that, if implemented,

could improve and enhance the efficiency of the company’s various business processes, leading to increased profitability.

PROJECT BRIEF The Research Project is broken down into four assignments that you will complete throughout the course. You will submit these assignments in Modules 3, 5, 7, and 8.

Important: Follow the detailed instructions in the Project Submission section of this document to complete these submissions.

Below is a brief overview of the submissions due in each module.

Overview of Submissions

• Module 3 (Submission 1): List your five topic choices (chosen from the provided list of 13 IS- related solutions) in a ‘barebones,’ APA style-formatted document.

• Module 5 (Submission 2): On the same document you submitted in Module 3 (edited from your instructor’s feedback), write an introductory paragraph, the first two IS-related solutions, and your references from researching the first two solutions.

• Module 7 (Submission 3): Add the next two IS-related solutions and references to your edited document from Module 5.

• Module 8 (Final Submission): On the same document (edited from your instructor’s feedback), complete your final paper, including the fifth IS-related solution, Abstract, Conclusion, and References.

Project Submissions #2, #3, and #4 should provide details regarding how the departments in your organization could benefit from the implementation of the Information System (IS) technologies that you are studying in this course.

Consider: • Human Resources • Information Technology • Maintenance, Marketing, Operations • Reservations • Sales

Distinguishing how the ISs will benefit your company,

• Provide details and examples of applications and solutions offered by retail vendors. • Describe the framework for each solution that the internal staff of your company might develop

and implement. • Present an account of the strengths, weaknesses, and cost considerations for those solutions. • Finally, identify and describe how a solution can provide a competitive advantage, influence

strategy, affect organizational performance, and increase operational efficiency.

PROJECT SUBMISSIONS

MODULE 3 (PROJECT SUBMISSION 1): FIVE SOLUTIONS SELECTION AND 4-PAGE TEMPLATE Overview

Project Submission 1 requires you to select a title for your project, choose five IS-related solutions on which to conduct research during later modules, and build a four-page, ‘barebones’ template in current APA style format. The template that you create in this module will become a working document and end up as your final paper submission in Module 8.

The document that you submit for this project submission should consist only of a

• Page 1: Title page with the Page Header • Page 2: Abstract page with only the Page Header and the centered word “Abstract” (NOT in bold

font) • Page 3: Body of the text page with only the Page Header and the list of your five IS-related

solutions immediately followed by the centered word “Conclusion” in bold font (The Conclusion section does NOT have its own separate page.)

• Page 4: Reference List page with only the Page Header and the centered word “References” (NOT in bold font)

Details

Title Page (Page 1): Page one of your ‘barebones’ template is a properly formatted APA style title page. The title page contains a page header that includes the words “Running head:” in ‘sentence case’ as shown in the quotation marks. The title of your paper (also known as the “running head”) is presented in UPPERCASE letters and immediately follows the phrase “Running head:.” The page number is placed at the right-side tab location on the same line as the title of your paper. All the Page Headers following the Title Page present the title of the paper in UPPERCASE letters, leaving out the preceding words “Running head:.” The page numbers are included in the Page Headers in a similar manner as presented on the Title Page.

Abstract Page (Page 2): Only the centered word “Abstract” (NOT in bold font) is presented on this page in this assignment.

Body of Text Page (Page 3): Page three of your template should contain only a list of the titles of the five IS-related solutions that you selected from the thirteen IS-related solutions provided below. In the later milestones, you will replace the titles in the list with centered titles and the IS-related solution data.

Note: You must select your five IS-related solutions from the list below.

• Digital Dashboard with Key Performance Indicators (KPIs) • Transaction Processing System (TPS) • Decision Support System (DSS) • Cloud Computing • Database Management System (DBMS) • Enterprise Data Warehouse (EDW)

• Electronic Records Management (ERM) • Mobile Infrastructure • Search Engine Optimization (SEO) • Customer Relationship Management (CRM) • Transportation Management System (TMS) • Computer Integrated Manufacturing (CIM) • Supply Chain Management (SCM)

Conclusion Section: Center the word “Conclusion” in bold font on the body of text page immediately after the list of the five IS-related solutions that you selected. You will fill in the conclusion data later when you finish composing the final draft of your document in the last research project assignment.

Reference List Page (Page 4): Only the centered word “References” (NOT in bold font) is presented on this page in this assignment.

Project Submission 1 is due by the end of Module 3.

MODULE 5 (PROJECT SUBMISSION 2): SOLUTIONS 1 AND 2 Overview

In your role as an employee at a medium-to-large aviation-related business, it’s time to drill down to the specifics for two of the Management Information Systems you selected. As you perform research and compose your data, remember that you are in a mid-to-upper level management position and have significant decision-making influence with your company.

Details

Before you begin to work on the Project Submission 2 assignment, review the instructor’s grading comments and markups on the Project Submission 1 document and correct any issues. Re-save the corrected Project Submission 1 document as a new Project Submission 2 working document.

The following are the submission requirements for this assignment:

• Begin the body of the text section with a brief paragraph consisting of 4-5 sentences that introduces the need for IS solutions in your company.

• Submit researched scholarly data for TWO of the IS-related solutions that you selected. • Submit a minimum of TWO full pages of double-spaced text in the Body of the Text section for

EACH IS-related solution. The TOTAL number of submitted pages in the Body of the Text section is FOUR full pages. The Title, Abstract, and Reference List pages are not considered part of the “FOUR full pages” in the Body of the Text section.

• Do NOT present any Abstract or Conclusion data. Present only the words “Abstract” and “Conclusion,” where indicated in the template data.

• A minimum of TWO primary reference sources outside of the course textbook are required to be cited and referenced in the document submission.

• As you do your research and compose data for each of the IS-related solutions in each assignment, keep up the Reference List page and make notes for the data in the Conclusion section that you will compose in your final draft document.

Don’t forget to save the working document when you have finished adding the new data.

The instructor will use the Project Submission 2 Rubric to grade your assignment.

Project Submission 2 is due by the end of Module 5.

MODULE 7 (PROJECT SUBMISSION 3): SOLUTIONS 3 AND 4 Overview

If you are reading this, you are still an employee with managerial influence at the medium-to-large aviation-related enterprise. Even though you have already investigated two solutions, your “higher-ups” want you to investigate three more Management Information Systems. Who knows, you may get a substantial bonus after this project is completed.

Details

Before you begin to work on the Project Submission 3 assignment, review the instructor’s grading comments and markups on the Project Submission 2 document and correct any issues. Re-save the corrected Project Submission 2 document as a new Project Submission 3 working document.

The requirements for Project Submission 3 are similar to Project Submission 2. The following are the submission requirements for this assignment:

• Submit researched scholarly data for FOUR of the IS-related solutions that you selected. • Submit a minimum of TWO full pages of double-spaced text in the Body of the Text section for

EACH IS-related solution. The total number of pages in the Body of the Text section is EIGHT full pages. The Title, Abstract, and Reference List pages are not considered part of the “EIGHT full pages” in the Body of the Text section.

• A minimum of FOUR primary reference sources outside of the course textbook are required to be cited and referenced in the document submission.

• Do NOT present any Abstract or Conclusion data. Present only the words “Abstract” and “Conclusion,” where indicated in the template data.

• As you do your research and compose data for each of the IS-related solutions in each assignment, keep up the Reference List page and make notes for the data in the Conclusion section that you will compose in your final draft document.

Don’t forget to save the working document when you have finished adding the new data.

The instructor will use the Project Submission 3 Rubric to grade your assignment.

Project Submission 3 is due by the end of Module 7.

MODULE 8 (FINAL SUBMISSION): SOLUTION 5 AND FINAL PAPER SUBMISSION Overview

There’s a rumor going around the coffee break room that if you conduct thorough research on the five selected IS topics and submit a scholarly, well-reasoned and composed document, the “powers that be” are certain to promote you into that management position for which you have labored and worked so

diligently. If you can produce some critical analyses that will give the upper management folks a clear picture of the bottom line with respect to which IS solutions could greatly benefit the company, you will be certain to receive an offer of a larger office along with a hefty pay raise. This is all part of the career plan that you first developed at ERAU.

Details

The requirements for Project Submission 4 are similar to Project Submission 3. The following are the submission requirements for this assignment:

• Submit researched scholarly data for the fifth of the IS-related solutions that you selected. • Submit a minimum of TWO full pages of double-spaced text in the Body of the Text section for

the fifth of the IS-related solutions that you selected. The total number of pages in the Body of the Text section is TEN full pages. The Title, Abstract, and Reference List pages are not considered part of the “TEN full pages” in the Body of the Text section.

• A minimum of FIVE primary reference sources outside of the course textbook are required to be cited and referenced in the document submission.

• As you do your research and compose data for each of the IS-related solutions in each assignment, keep up the Reference List page and make notes for the data in the Conclusion page section that you will compose of in your final draft document.

Allow enough time after researching the last topic to complete the Abstract page, the Conclusion section, and the Reference List page of your paper.

Don’t forget to save the working document when you have finished adding the new data.

The instructor will use the Project Submission 4 Rubric to grade your assignment.

Project Submission 4 is due by the end of Module 8.

RESOURCES

HUNT LIBRARY The Hunt Library is an excellent source of scholarly articles, and the library provides online support on their Ask a Librarian web page. You may use any reliable Internet resource. Also, there is a list of reference sources at the conclusion of each chapter in your textbook.

TURNITIN Your instructor will use Turnitin to screen your papers for citation and plagiarism issues. Turnitin is a service that checks your work for improper citation or potential plagiarism by comparing it against a database of web pages, student papers, and articles from academic books and publications.

WARNING You cannot use Wikipedia as a primary research source, but you may be able to use the references at the end of Wikipedia articles as they sometimes contain scholarly articles. Course Hero is another sourcehttp://huntlibrary.erau.edu/index.htmlhttp://huntlibrary.erau.edu/help/ask-a-librarian/index.htmlhttp://turnitin.com/

that is off-limits as a primary source. Unless you are a subject matter expert on the topic, based on your degrees, certifications or “on the job training,” do not submit data obtained only from personal experience.

APA STYLE REQUIREMENTS For this Research Project paper, remember to utilize only primary reference sources outside of the course textbook. For information regarding primary reference sources, select Academic Resources in the course (Start Here section). Reviewing this data will greatly assist you in locating outside primary reference sources and utilizing APA Style formatting and composition throughout the project.

Also, be sure to use the Course Specific APA Style Instructions and Guidance for the APA style requirements in this course.

The basic writing style for your research project should follow the recommendations of the current APA Manual, Section 8.03. The text throughout the document should be

• Double-spaced • Typeface 12-point size • Times New Roman font • 1-inch margins

Be sure to use current APA style for in-text citations and references. You are required to cite and reference any data that you have “borrowed” from a reference source. This requirement pertains to both direct quotes and data that you may have paraphrased. Use the Academic Resources and Course Specific APA Style Instructions and Guidance pages in our course for specific tips on how to correctly format citations and reference data in APA style.

WRITING MECHANICS Your composition needs to be grammatically sound and free of spelling errors. Using terminology from the reference sources will enhance your grade. Use a “grammar/spell-check” tool to check your document before submission. Remember that “grammar/spell-check” tools do not always provide the proper data so carefully check the suggested modifications.

  • Overview
  • Scenario
  • Project Brief
  • Project Submissions
    • Module 3 (Project Submission 1): Five Solutions Selection and 4-page Template
    • Module 5 (Project Submission 2): Solutions 1 and 2
    • Module 7 (Project Submission 3): Solutions 3 and 4
    • Module 8 (Final Submission): Solution 5 and Final Paper Submission
  • Resources
    • Hunt Library
    • Turnitin
    • Warning
    • APA Style Requirements
    • Writing Mechanics
 
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The Coca-Cola company has been a dominant player in the beverage industry for over a century. Market dominance can be attributed to the company’s strategic management plans. Strategic management involves the continuous planning and formulation of policies that are relevant to an organization’s vision, (Wheelen, et.al., 2017). The plans are key to achieving goals and objectives of the company. A company’s operations are subject to internal and external factors. Internal factors are mainly the human resource and managerial activities undertaken. The company can control its internal environment to suit its production activities. On the other hand, external environment entails all the activities that happen outside the company but can influence its production processes. External factors are uncontrollable.

REPORT: THE COCA-COLA COMPANY

The Coca-Cola company has been a dominant player in the beverage industry for over a century. Market dominance can be attributed to the company’s strategic management plans. Strategic management involves the continuous planning and formulation of policies that are relevant to an organization’s vision, (Wheelen, et.al., 2017). The plans are key to achieving goals and objectives of the company. A company’s operations are subject to internal and external factors. Internal factors are mainly the human resource and managerial activities undertaken. The company can control its internal environment to suit its production activities. On the other hand, external environment entails all the activities that happen outside the company but can influence its production processes. External factors are uncontrollable.

INTERNAL ENVIRONMENT

Organizational culture: It entails all the values and traditions that the company strives to uphold throughout its production life. The mission of the company includes; refresh the world in body, mind and spirit, inspire moments of optimism and happiness, create value and make a difference everywhere the company engages, through actions and brands, (Bowers, et.al., 2017). The vision is to become fully sustainable and achieve long-term growth. Values upheld by the company include; accountability, commitment, integrity, unity of purpose, innovation and quality.

Human resource: This is the department tasked with recruiting, hiring and staffing of employees. Human resource managers at Coca cola focus much on hiring highly competent workers. This helps the company to maintain its position as the leading producer of beverages in the international market. Human resource ensures that all employee affairs are addressed effectively to enable them to concentrate and be more productive. Also, appropriate compensation plans are formulated to ensure that all employees feel appreciated and valued for their service, (Noe, et.al., 2017). The company also has training programs for all its workers across the world. This is to equip all staff members with the necessary skills that are specifically needed to achieve the company goals. Human resource management at the company is very much effective and this can be proven from their ever-expanding business and employee volumes.

Company physical assets: For any company to operate effectively, there has to be enormous investments on physical assets. The coca cola company has invested heavily on land, buildings, equipment and machinery. All these are to enable effective production process. Equipment and machinery are regularly serviced and faulty ones replaced with new ones. Also, the company disposes off its physical assets after a useful life of 40 years. New assets are purchased to enable smooth operations after disposing the old ones.

Organizational structure: The company has in recent years shifted its structure to adapt a decentralized system of organization. The two main divisions of the company are the Bottling investments and the Corporate department. Bottling mainly deals with actual production activities like packaging and distribution. On the other hand, the corporate department majors in the office management activities, sales and marketing, policy formulation and revision of goals and objectives.

Profits and cashflows management: Profits maximization is always one of the main objectives of any company. Shareholders wealth must be maximized. Profits realization is a way of assessing the effectiveness of operations. Coca cola company has its profits and cashflows analyzed annually by the finance and accounting departments. All cashflow analysis are shared with all investors in the company.

Decision making: The company does not make any hasty decisions. Analysis is done annually to evaluate performance and determine whether any changes should be made especially regarding the products, (Meissner & Wulf, 2015).

EXTERNAL ENVIRONMENT

Just like any other organization, the coca cola company is affected by factors beyond its control from time to time. Such factors may include; political instabilities, unhealthy competition, climate change, trends and technological changes, legal restrictions such as market liberalization in different economies, and media advertisements which influence market behavior, (Barlow, et.al,.2018) The company is unable to change occurrences that are outside its jurisdiction. The only way to prevail is by making necessary adjustments from time to time to counter the prevailing external environment.

COMPETITIVE ADVANTAGE

Competitive advantage means having supremacy over the competitors in the market. By being the most valued and most preferred by the consumers, a company is said to have more competitive advantage. Products of the coca cola company have been ranked the most demanded beverages all over the world. The company has gone ahead to franchise and establish production lines across continents in the world. Great sales and marketing strategies have ensured that the company reaches all parts of the world. This extensive market coverage and consistency in quality production has facilitated the company’s great market power.

STRATEGIES USED TO GAIN COMPETITIVE ADVANTAGE

Branding has been the far most essential strategy used by the Coca-Cola company to gain and maintain competitive advantage. Creation of several brands each targeting a certain specific group of customers has improved the sales of the company, (Bragg, et.al., 2018).

Advertisements on mainstream media and also on social networks has also been very beneficial in gaining competitive advantage. Coca-Cola has for many years used true stories to inspire and influence market behavior. The company has been able to capture the interests of many customers through the personal stories shared on adverts, (Deal, 2018).

Secrecy especially on the composition and production of the beverages has been the best strategy for the company since its inception. The company’s beverages have remained unique for over a century and thus the customers are able to identify and relate to the products easily, (Krishnaswamy, 2017). This has been instrumental in maintaining a competitive advantage in the global market.

MEASUREMENT GUIDELINES TO VERIFY STRATEGIC EFFECTIVENESS

The Coca-Cola company has two main guidelines used in evaluation of strategic effectiveness. The two guidelines include; earnings and earnings growth, and profit margins. Total earnings are equivalent to sales times the profit margins. Earnings growth is changes witnessed in earning over time. Profit margins cover gross profits and gross profits margins. Gross profit value equals total sales less the value of cost of sales. The gross profit margin is equal to the gross income divided by the total sales.

EFFECTIVENESS OF THE MEASUREMENT GUIDELINES

Gross profit is very essential in analyzing a company’s performance. A positive trend in gross profits is an indication of efficient utilization of company resources in the production process. Gross profit is also very relevant in calculating the organization’s gross profit margins. The gross profit margins indicate level of efficiency in production and distribution processes. Coca-Cola boasts having higher profit margins than its competitors in the market. This alone is a key attraction for investors to the company and thus the company is ever expanding.

Also, Coca-Cola has maintained a positive trend in its earnings and an ever-increasing growth in earnings. This signifies the company’s great performance in its activities. Total sales have been on the rise and thus the total net profits have also been increasing.

References

Barlow, P., Serôdio, P., Ruskin, G., McKee, M., & Stuckler, D. (2018). Science organisations and Coca-Cola’s ‘war’with the public health community: insights from an internal industry document. J Epidemiol Community Health72(9), 761-763.

Bowers, M. R., Hall, J. R., & Srinivasan, M. M. (2017). Organizational culture and leadership style: for effective crisis management. Business Horizons60(4), 551-563.

Bragg, M. A., Roberto, C. A., Harris, J. L., Brownell, K. D., & Elbel, B. (2018). Marketing food and beverages to youth through sports. Journal of Adolescent Health62(1), 5-13.

Deal, J. (2018). Brand Communication in a Large Consumer Goods Company: A Case of The Coca-Cola Company.

Krishnaswamy, S. (2017). Sources of Sustainable competitive Advantage: A Study & Industry Outlook. St. Theresa Journal of Humanities and Social Sciences3(1).

Meissner, P., & Wulf, T. (2015). The development of strategy scenarios based on prospective hindsight: an approach to strategic decision making. Journal of Strategy and

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.

Wheelen, T. L., Hunger, J. D., Hoffman, A. N., & Bamford, C. E. (2017). Strategic management and business policy (p. 55). Boston: pearson

 
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When a potential crisis is realized, the news may come from the leader’s own investigations, a consultant, or from subordinate leaders or personnel. In any case, the challenge is then to determine the cause(s) of the potential crisis, prepare a remedy(ies), and communicate the remedy(ies) through appropriate communication channels to subordinate leaders and personnel.

 When a potential crisis is realized, the news may come from the leader’s own investigations, a consultant, or from subordinate leaders or personnel. In any case, the challenge is then to determine the cause(s) of the potential crisis, prepare a remedy(ies), and communicate the remedy(ies) through appropriate communication channels to subordinate leaders and personnel.

Resolving the cause or causes of the potential crisis will require a candid conversation between all persons involved in the planned change and their leaders. From these conversations, a resolution plan can be designed, and the implementation plan can be communicated through channels to leaders and other personnel.

For this assignment, research and select a large organization that recently went through a significant planned change that was not successful. Extend your research to discover how the organization eventually resolved the crisis.

After carefully considering the facts of this event, write a paper reporting on the experience of this organization addressing the following:

  • Analyze what occurred within the firm leading to the crisis.
  • Describe the channels of communication used by the firm’s leadership.
  • Recommend the proactive leadership measures you would have provided and implemented to prevent the crisis. If the crisis was unforeseen, what would you have done to limit and end the crisis?

Support your assignment with at least three scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including seminal articles, may be included.

 
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the course project has major assignments that will be due in Weeks 3 and 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and other work for those assignments earlier than the week in which they are due.

the course project has major assignments that will be due in Weeks 3 and 5. It will take more than a week’s effort to adequately complete them. Plan time to start the research and other work for those assignments earlier than the week in which they are due.  

SEIIC’s compensation and benefits programs are based on traditional design principles typical of a company of its age and history. For example, almost all employees receive annual pay increases of two to five percent. This is frustrating to both managers and high performing employees. Managers would like to give better pay raises to high performers. However, budgets are only enough to cover the “required” raises to all employees; this leaves too little for more significant raises to high performers. Naturally, as a result, high performers who feel underpaid often seek other employment. The company’s policies have tended to reward seniority rather than performance, and because of the job evaluation system, compensation is tightly compressed. Benefits are thought to be generous in that the company pays for most of the cost. However, the structure of the benefits is rigid and only includes such traditional benefits as health insurance, life insurance, and a 401(k) plan.

The company recognizes that things are changing in its business environment, the needs of its people are changing, and business is more global than in the past. As part of the ongoing analysis of trends that should influence the redesign of HRM in the company, what are the relevant trends in compensation and benefits to which the company should pay the most attention to develop the kind of employees it needs and retain its most valuable performers? To answer this question, address the prompts:

  • Evaluate at least three trends or recent approaches in compensation that SEIIC should consider in its redesign effort, including the pros and cons of each.
  • Evaluate at least three trends or recent approaches in benefits that SEIIC should consider in its redesign effort, including the pros and cons of each.
  • Assess other intrinsic and extrinsic motivators that SEIIC should consider in its redesign effort, including pros and cons of those motivators.
  • Using your evaluation in the previous three sections (compensation, benefits, and intrinsic/extrinsic motivators), justify an action plan to develop and retain valuable performers in the organization.

Submission Details:

  • Submit your four- to five-page paper in APA style to the Submissions Area by the due date assigned.
 
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BUSINESS OPERATIONS AND ADMINISTRATION

Report Issue

BUSINESS OPERATIONS AND ADMINISTRATION

Assignment Overview

In almost every health care organization, no matter the size, there are several departments or individuals that work to support the overall goal of the organization. Not one department is less important than the other, because all departments work together in some manner to support the quality of health care provided. For example, the Facility Management Department’s goals may include ensure cleanliness of the organization and maintaining of grounds (i.e., landscaping). This indirectly impacts quality, as these goals are appreciated by consumers.  Non-clinical support services such as (but not limited to) maintenance, engineering, finance, human resources, admission, compliance, and security all have an important role in health care business operations and administration.

Use the online library, internet, required reading, and other resources to research and develop a more complete appreciation of business operations and administration.

Case Assignment

Based on your research, select two (2) non-clinical areas/departments of business operations and/or administration that support each other closely (e.g., Billing and Compliance).

Part 1:

In the first part of this assignment you are to choose one (1) of the two (2) selected non-clinical area of business operations and/or administration (e.g., Billing). You are to prepare a 2-page informational report that identifies:  

  1. Leader of the department (e.g., V.P. of Billing)
  2. At least two (2) sub-departments (e.g., Collections and Coding)
  3. Manager and two (2) key personnel in each sub department (e.g., Manger of Collections: Collections Coordinator and Payment Posting Analyst)
  4. Services provided in selected department.

(Note: Informational reports contain information only and no commentary from the writer. This type of report includes data, facts, and results about a specific subject in detail without any explanation or suggestions. You may choose to use the Billing and Compliance as your two departments, however, you must research and use different employee titles that are used as examples in Part 1 of this assignment.)

Part 2:

In the second part of this assignment you are to create a 1- to 2-page memorandum that advises the second selected department (e.g., Compliance) of the following:

  1. How the department explained in Part 1 supports second selected department.  
  2. Two trends that have an impact on the department explained in Part 1. Analyze the trends, and thinking as a health care administrator, explain how the two departments can work together to capitalize on these trends to improve operation and bottom line performance.

Length: 3-4 pages (not including title or reference page)

Assignment Expectations

  1. Conduct additional research to gather sufficient information to justify/support your position and answers to the questions.
  2. Limit your response to a maximum of 4 pages.
  3. Include an introduction and conclusion in your paper.
  4. Support your case with peer-reviewed articles, with at least 3-4 references. Use the following link for additional information on how to recognize peer-reviewed journals: http://www.angelo.edu/services/library/handouts/peerrev.php.
  5. You may use the following source to assist in your formatting your assignment: https://owl.english.purdue.edu/owl/resource/560/01/.
  6. For additional information on reliability of sources review the following source: https://www.edb.utexas.edu/petrosino/Legacy_Cycle/mf_jm/Challenge%201/website%20reliable.pdf.
  • Posted: 3 Months Ago
  • Due: 23/04/2019
  • Budget: $60
 
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