Cultural Competence in healthcare

Cultural Competence in healthcare


What is cultural competence?

· Understanding diverse attitudes, beliefs, behaviors, practices, and communication patterns that attribute to a variety of other factors.

· Race, ethnicity, religion, SES, historical and social context, physical or mental ability, age, gender, sexual orientation, or acculturation status

· A health care provider is considered to be culturally competent when he/she is able to present culturally appropriate care to patients with diverse beliefs, values, and behaviors. Doing so, reduces health disparities.

· Culturally competent care is the delivery of health care services that acknowledges and understands cultural diversity in the clinical setting, respects members health beliefs and practices and values cross-cultural communication.

· How does culture impact health care?

· Health care is a cultural aspect that it based on beliefs about the nature of disease and the human body, cultural issues and are crucial in the delivery of health services

· Cultural competency benefits patients, communities, and providers which all contribute to the formation of a support system with positive health outcomes

· serves as a foundational pillar for reducing health disparities through cultural sensitive and unbiased quality care

· Positive effect on patient care delivery


· Is cultural competence important for people with chronic conditions?

· A culturally competent health care system can help improve health outcomes and quality of care

· Racial and ethnic minorities have higher morbidity and mortality rates from chronic diseases

· Communication barriers according to the Health Policy Institute

· Can affect the amount and quality of health care received

· Health service use may also be affected by the availability of interpreters

· Can lead to patient dissatisfaction, poor comprehension and adherence, and lower quality of care

· Literacy barriers

· Patient dissatisfaction

· Different options to address the problem


· Diversity training

· Arrange for bilingual translators or volunteers for meetings.

· Determine whether meetings will be bilingual.

· If at least half of the group speaks another language consider breaking into smaller groups with the groups conducted in different languages as needed.

· If language groups are large enough consider conducting separate meetings with the same agenda and issues covered.

· Be certain that all organization materials are produced in all languages used by organization members.

· Use a multicultural vocabulary with terms and phrases that describe cultural relations as they should be.

· Be prepared for words to change actions, and actions to change the organization in real ways.

· What public sector can do

· Promote cultural diversity and raise awareness

· Creating fun events on campus that involves foods for students

· CSUF clubs: VSA, Philippines, Hispanics, etc…

· Foods can be seen as a distinction between cultures

· Give more incentives for students to be bilingual or multilingual

· Structure the class to teach not only the language but also history and traditions of the nations

· the Seal of Biliteracy

· Pathway award

· Recommendations

· Get to know the community you’re serving

· Have several staff members be from the community

· Bilingual staff members, trained translators….

· Diversity training for staff members

· Understand every culture has different customs

· Have signs and papers in multiple languages


Discussion. Virtually every solution to a problem will have advantages and disadvantages. Here is a great place to discuss the tradeoffs and potential positive and negative consequences to what your team is recommending, and, perhaps to mention a second favorite option and its pros and cons as well.

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