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Customer service information systems paper

November 15, 2021/in Uncategorized /by cone

Term Paper:

Please write a 5 to 6 page paper in APA format that answers the following questions about
help/service desk software:

What is help/service desk software?

What are the important features?

What are the benefits of using the software?

Who uses the software?

How does a company/organization choose the correct software?

Identify and analyze five help/service desk software solutions? 

Save in Word Doc, Cover Page, References.

 
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Solve using r, data sets and sample report are attached

November 15, 2021/in Uncategorized /by cone

 

Please find below SMDM Project instructions:

  • Your submission should be a PDF with a word limit of 3000 words. Appendices are not counted in the word limit.
  • Any assignment found copied/ plagiarized with another person will not be graded and marked as zero.
  • Please ensure timely submission as post deadline assignment will not be accepted.

Problem 1

Cold Storage started its operations in Jan 2016. They are in the business of storing Pasteurized Fresh Whole or Skimmed Milk, Sweet Cream, Flavored Milk Drinks. To ensure that there is no change of texture, body appearance, separation of fats the optimal temperature to be maintained is between 2 deg – 4 deg C.

In the first year of business they outsourced the plant maintenance work to a professional company with stiff penalty clauses. It was agreed that if the it was statistically proven that probability of temperature going outside the 20 – 40 C during the one-year contract was above 2.5% and less than 5% then the penalty would be 10% of AMC (annual maintenance case). In case it it exceeded 5% then the penalty would be 25% of the AMC fee. The average temperature data at date level is given in the file “Cold_Storage_Temp_Data.csv”

  1. Find mean cold storage temperature for Summer, Winter and Rainy Season (5 marks)
  2. Find overall mean for the full year (5 marks)
  3. Find Standard Deviation for the full year (5 marks)
  4. Assume Normal distribution, what is the probability of temperature having fallen below 2 deg C? (5 marks)
  5. Assume Normal distribution, what is the probability of temperature having gone above 4 deg C? (5 marks)
  6. What will be the penalty for the AMC Company? (5 marks)

Problem 2

In Mar 2018, Cold Storage started getting complaints from their Clients that they have been getting complaints from end consumers of the dairy products going sour and often smelling. On getting these complaints, the supervisor pulls out data of last 35 days temperatures. As a safety measure, the Supervisor has been vigilant to maintain the temperature below 3.9 deg C. 

Assume 3.9 deg C as upper acceptable temperature range and at alpha = 0.1 do you feel that there is need for some corrective action in the Cold Storage Plant or is it that the problem is from procurement side from where Cold Storage is getting the Dairy Products. The data of the last 35 days is in “Cold_Storage_Mar2018.csv”

  1. State the Hypothesis, do the calculation using z test (10 marks)
  2. State the Hypothesis, do the calculation using t test (10 marks)
  3. Give your inference after doing both the tests (10 marks)

Please use the following datasets (as attached) : Cold_Storage_Temp_Data.csv Cold_Storage_Mar2018.csv

 
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Blood typing | Biology homework help

November 15, 2021/in Uncategorized /by cone

  

To Access the Virtual Lab: https://www.classzone.com/books/hs/ca/sc/bio_07/virtual_labs/virtualLabs.html

Click on the “Blood Typing” 

Introduction

1. Summarize the problem you are trying to solve. 

2. What is the purpose of this investigation?

Explore Lab

3. What types of serum are available?

What to the antibodies in the serums bind to?

4. What are the disposable micropipettes used for?

Procedure

5. Prediction Chart (indicate YES or NO if you think the blood will clump when exposed to the antibodies)

  

Blood Type

Anti-A Antibody

Anti-B Antibody

Anti-Rh Antibody

 

A

 

B

 

AB

 

O

 

Rh+

 

Rh-

6. Observation Chart

  

Blood Sample

Clumps in Response to

Anti-A

Clumps in Response to

Anti-B

Clumps in Response to

Anti-Rh

Type

 

1

 

2

 

3

 

4

Analyze and Conclude

7. Which, if any, of the blood samples tested cna the patient with type B+ blood receive? Explain why.

8. Explain how you were able to use your knowledge of how different types of blood react with Anti-A, Anti-B, and Anti Rh antibodies to determine the blood types of the four samples.

9. If a person has Type A blood, he or she would have antibodies for what blood type?

10. Why is type O Negative blood known as the universal donor? Why is O Positive not a universal donor?

11. If a person has Type O blood, what type(s) of blood would she not be able to receive?

12. Is knowing the ABO blood type of a potential blood donor enough to determine a suitable match? Explain your answer.

13. What might happen if someone with Type A received a transfusion of Type B blood?

 
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short answer. write the word or phrase that best completes each

November 15, 2021/in Uncategorized /by cone

 

Exam Review

 

SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.

A small independent organic food store offers a variety of specialty coffees. To determine whether price has an impact on sales, the managers kept track of how many pounds of each variety of coffee were sold last month. The data, scatterplot, and summary statistics are shown below.

  1. Comment on whether each of the following conditions for correlation / linear regression is met.

    1. Quantitative variable condition.

    2. Linearity condition.

    3. Outlier condition.

  2. Estimate the linear regression model that relates the response variable (monthly sales) to the predictor variable (price per pound).

    1. Find the slope of the regression line.

    2. Find the intercept of the regression line.

    3. Write the equation of the linear model.

  1. Using the estimated regression equation,

    1. Estimate the monthly sales for a variety of coffee that costs $12 per pound.

    2. What is the residual for this estimate? What does it mean?

  2. During a promotion, Christina’s department store offers a mailing “scratch a winnerdiscount savings.” After customers select the items they wish to purchase, they scratch their discount sticker from the mailing to determine the discount they will receive. The scratch wheel is divided into 12 slices. Six slices are red and award a 10% discount, three slices are white and award a 20% discount, and two slices are blue and award a 40% discount. The remaining slice is gold and awards a 100% discount if the customer scratches that slice!

    1. What is the probability that a customer gets at least a 40% discount?

    2. What is the probability that a customer does not get at least a 40% discount?

    3. What is the probability that a customer gets a 10% or 20% discount?

    4. What is the probability that two customers in a row get a 20% discount?

6) A recent survey of local cell phone retailers showed that of all smart phones sold last month, 64% of buyers also owned a tablet of laptop, 28% also owned an iPod type music player and 22% owned both.

  1. What is the probability that a smart phone buyer also owned a tablet/ laptop or a musicplayer?

  2. What is the probability that a smart phone buyer did not also own either a tablet/ laptopor a music player?

  3. Is a smart phone buyer owning a tablet/laptop in addition to a music player mutuallyexclusive? Explain.

6)

  1. One explanation put forth for the dearth of women CEO’s in the high tech industry is that 7) there are a lack of mentoring opportunities for women. A recent survey of CEO’s in that industry found that 80% were men. Moreover, 75% had been mentored while only 15% were women and had been mentored.

    1. Construct the contingency table.

    2. Are gender and mentoring independent? Explain.

  2. A fast food restaurant just leased a new freezer and food fryer for three years. The service 8) contract for the freezer offers unlimited repairs for a fee of $125 a year plus a $35 service charge for each repair needed. The restaurant’s research indicates that during a given year 80% of these freezers need no repairs, 11% needed to be serviced once, 5% twice, 4% three times, and none required more than three repairs.

    1. Find the expected number of repairs for this freezer per year.

    2. Find the standard deviation of the number of repairs per year.

    3. What are the mean and standard deviation of the restaurant’s annual expense with theservice contract for the freezer?

  3. Internet service providers (ISP) need to resolve customer problems as quickly as possible.

For one ISP, past data indicates that the likelihood is 0.80 that customer calls regarding Internet service interruptions are resolved within one hour. Out of the next 10 customer calls about interrupted service,

      1. What is the probability that exactly 7 will be resolved within one hour?

      2. What is the probability that at least 7 will be resolved within one hour?

      3. How many customers would be expected to have their service problems resolved withinone hour?

  1. At a local manufacturing plant, employees must complete new machine set ups within 30 minutes. New machine set–up times can be described by a normal model with a mean of 22 minutes and a standard deviation of four minutes.

    1. What percent of new machine set ups take more than 30 minutes?

    2. The typical worker needs five minutes to adjust to their surroundings before beginningtheir duties. What percent of new machine set ups are completed within 25 minutes to allow for this?

      11) Porcelain tile is often recommended over ceramic tile because its breaking strength tends to be higher therefore making it more durable and long lasting. Based on data collected from its production processes, Crosstiles Inc. determines that the breaking strength of its most popular porcelain tile is normally distributed with a mean of 400 pounds per square inch and a standard deviation of 12.5 pounds per square inch.

      1. Based on the 68–95–99.7 Rule, about what percent of its popular porcelain tile will have breaking strengths between 375 and 425 pounds per square inch?

      2. Based on the 68–95–99.7 Rule, about what percent of its popular porcelain tile will have breaking strengths greater than 412.5 pounds per square inch?

      3. Based on the 68–95–99.7 Rule, describe the breaking strength of the weakest 2.5% of its popular porcelain tile.

      11)

      1. A specific automotive part that a service station stocks in its inventory has an 8% chance of being defective. Suppose many cars come into the service station needing this part each week.

        1. What is the probability that the fourth part retrieved from stock is the first defective?

        2. What is the probability that the tenth part retrieved from stock is defective?

        3. What is the expected number of parts retrieved until the first defective part?

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

      1. The option to buy extended warranties is commonplace with most electronics purchases. But doesthe type of purchase affect a consumer’s willingness to pay extra for an extended warranty? Data for 420 consumers who purchased digital cameras and laptop computers from a leading electronics retailer are summarized in the table.

 

 

Purchased Warranty?

 

 

Yes

No

Total

Digital Camera

30

42

72

Laptop Computer

145

203

348

Total

175

245

420

 

 

 

 

 

 

 

 

The probability that a consumer purchases an extended warranty given that he/she has purchased a digital camera is

A) .83 B) .42 C) .07 D) .17 E) .58

14) As accounts manager in your company, you classify 75% of your customers as “good credit” and the rest as “risky credit” depending on their credit rating. Customers in the “risky” category allow their accounts to go overdue 50% of the time on average, whereas those in the “good” category allow their accounts to become overdue only 10% of the time. What percentage of overdue accounts are held by customers in the “risky credit” category?

A) 12.5% B) 62.5% C) 20% D) 93.75%

 

15) It is estimated that 20% of luxury cars manufactured in 2012 were silver. A car dealership typically sells 20 luxury cars per month. The probability that 8 of the luxury cars sold per month are silver is

 

A) 0.0222.

B) 0.0006.

    1. None of these.

    2. 0.7779.

    3. 0.1276.

 
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Deleted | Political Science homework help

November 15, 2021/in Uncategorized /by cone

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        Write a 5-page research paper on any five

        November 15, 2021/in Uncategorized /by cone

        Delivering a high-quality product at a reasonable price is not enough anymore.

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        Joint business venture | Marketing homework help

        November 15, 2021/in Uncategorized /by cone

        I am based in the United States. I would like to go on a joint venture with someone who is good at web design and marketing. I can provide the funds/products and handle all orders. Product will be sold only in the United States. Product is guaranteed to sell based on demand. 

        Please show me websites you have created and tell me about your marketing experience.

        If it is determined we will work well together we can discuss splitting profits and make a lot together. 

        Looking to work with someone internationally.

         
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        Management homework | Human Resource Management homework help

        November 15, 2021/in Uncategorized /by cone

        Chapter 3  (p.82 Q. 1,2,3,4 & 5) 

        2. Describe the organizations’ general environment. For each dimension, give at least one specific example, other than the examples mentioned in your text.

        3. What are the major forces that affect organization-environment relationships? Describe those factors.

        4. Describe the four approaches to organizational effectiveness. Give a specific example of something that a company should measure in order to evaluate its effectiveness under each approach.

        5. Elements from the general environment affect al organizations, but they may not affect all organizations in the same way. Choose an industry and discuss the impact of at least two different elements from the general environment on firms in that industry. Are all firms affected equally? Explain.

        Chapter 4  (p.112 Q. 1,2,3,4 & 5)

        1.Discuss managerial ethics. three areas of special ethical concern for managers, and how organizations manage ethical behavior. (bullets in text)

        ·         Ethics are an individuals personal beliefs about what constitutes right and wrong behavior

        ·         important areas of ethical concern for managers are how the organization treats its employees, how employees treat the organization, and how the organization and its employees treat other economic agents

        ·         the ethical context of organizations consists of each managers individual ethics and messages sent by organizational practices

        ·         organizations use leadership, culture, training, codes, guidelines, and justice to help them manage ethical behavior

        2. Identify and summarize key emerging ethical issues in organizations today.

        ·         one emerging ethical issue is ethical leadership and its key role in shaping ethical norms and the culture of the organization

        ·         another involves corporate governance and focuses on the need for the board of directors to maintain appropriate oversight of senior management

        ·         third, ethical issues in information technology relate to issues such as individual privacy and the potential abuse of an organizations information technology resources by individuals

        3. Discuss the concept of social responsibility, specify to whom or what an organization might be considered responsible, and describe four types of organizational approaches to social responsibility.

        ·         social responsibility is the set of obligations an organization has to protect and enhance the society in which it functions

        ·         organization may be considered responsible to their stakeholders, to the natural environment, and to the general social welfare

        ·         there are strong arguments both for and against social responsibility

        ·         the approach an organization adopts toward social responsibility falls along a continuum of lesser to greater commitment: the obstructionist stance, the defensive stance, the accommodative stance, and the proactive stance

        4. Explain the relationship between the government and organizations regarding social responsibility.

        ·         government influences organizations through regulation which is the establishment of laws and rules that dictate what businesses can and cannot do in prescribed areas

        ·         organizations rely on personal contacts, lobbying, political action committees, and favors to influence the government

        5.Describe some of the activities organizations may engage in to manage social responsibility.

        ·         organizations use three types of activities to formally manage social responsibility: legal compliance, ethical compliance, and philanthropic giving

        ·         leadership, culture, and allowing for whistleblowing are informal means of managing social responsibility

        ·         organizations should evaluate the effectiveness of heir socially responsible practices as they would any other strategy

        Chapter 5  (p.144 Q.1,2,3,4 & 8)

        3. Describe the various types of political controls on international trade. Be sure to highlight the differences between the types.

        4.Explain the relationship between organizational size and globalization. Are large firms the only ones that are global?

        8.Use the internet to locate information about a company that is using a global strategic alliance or global joint venture. (Hint: Almost any large multinational firm will be involved in these ventures, and you can find information at corporate home pages.) What do you think are the major goals for the venture? DO you expect that the firm will accomplish its goals? If so, why? If not, what stands in its way?

         

         

         
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        Teuer furniture (b): multiples valuation case

        November 15, 2021/in Uncategorized /by cone

         You are an analyst reporting to Jennifer Jerabek, CFO of Teuer Furniture. As noted in the case, several Teuer’s investors have taken issue with the FCF DCF analysis done previously.  They believe that DCF analysis is unreliable since it requires dozens or hundreds of assumptions about the future of the company.  Jerbek (and you) have been instructed to prepare a valuation that does not depend on assumptions about future growth, profitability, capital investment or require discretion by the finance team.   She has asked you to value the company using the market multiples approach.  Your analysis should include a discussion about whether your analysis is free of any assumptions about the future of the company or based on any discretionary choices on your part.  Detail your analysis in a one-page report.  

        BACKGROUND ATTACHED 

        CASE ATTACHED
         

         
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        Paper | Social Science homework help

        November 15, 2021/in Uncategorized /by cone

         For the book essay for The Spirit Catches You and You Fall Down please pick 1 question from Group 1 and one question from Group 2 to answer. Provide at least 2-3 page answers for each. Be sure to cite the book and course materials in each answer. Please use 1 inch margins, 12pt Times New Roman, Double-spaced.

        Group 1

        1. The only American who fully won the Lees’ trust was Jeanine Hilt, their social worker. Why did Jeanine succeed where so many others had failed?

        2. Neil Ernst says, “I felt it was important for these Hmongs to understand that there were certain elements of medicine that we understood better than they did and that there were certain rules they had to follow with their kids’ lives.” Why didn’t this message get through to the Lees? If you were Neil, would you feel this way too? Is this an ethnocentric attitude? Why or why not?

        3. In Chapter Eight, after describing Foua’s competence as a mother and farmer in Laos, Fadiman quotes her as saying, “I miss having something that really belongs to me.” What has Foua lost? Is there anything that still “really belongs” to her? Are there other groups we have discussed that have experience similar loss?

        4. In her preface, the author says that while she was working on this book, she often asked herself two questions: “What is a good doctor?” “What is a good parent?” How do you think she might have answered her own questions? How would you answer them? How is each identity constructed by each group. Which social construction is taken more seriously in the United States? Why?

        5. What was the “role loss” many adult Hmong faced when they came to the United States? What is the underlying root cause? How does this loss affect their adjustment to America?

        Group 2

        1. How do you think the issues raised by this book should affect your education at Purdue and/or your life as a citizen today?

        2. What relevance does this book have to your potential career (i.e., medicine, health, law, social work, politics, religion, communications, education, linguistics)? In the context of your future career, how do you think you would handle similar situations, if faced with them? 

         
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