Stakeholder management in IT projects: Stakeholders are people or groups who can influence,
or be impacted by, an IT project. One of the most important tasks of any modern project manager is
managing relationships with the key stakeholders. In this research you will study stakeholder
management in a real IT project from your own experience. For example, you could evaluate
stakeholder management in a project that has recently completed. Or you could study a future
project, assess the stakeholder management challenges, and create a plan for dealing with them.
Management in this context includes stakeholder communications, and the biggest part of
successful stakeholder management is good communications.

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Assessment Details:

Plan and write a fully referenced project report using a scholarly style of structured
writing

You will carry out your project and produce a final report which should consist (at least) of the
following elements:
Abstract
Table of Contents
Completed Student Declaration Form
Introduction of the research project
Comprehensive literature review
Research methodology
Data collected and results obtained

Analysis of results. (If you have produced a program – then test cases, results and
product documentation)
Critical evaluation of results (including comparison with other relevant projects or
studies)
Conclusions and recommendations
Bibliography/References
Other Appendices: Copy of project proposal form, project progress sheets, example
questionnaire, designs, test plans and results, tabulated or formatted data, project
management plan e.g. Gantt chart.

Qualification details
Training Package code and title: AVI – Aviation Training Package
National Qualification
Code & Title: AVI40216 – Certificate IV in Aviation (Aviation Supervision) State code BES3
National Qualification
Code & Title: AVI50119 – Diploma of Aviation (Aviation Management) State code BES4
Assessment Tool Practical Scenario
National Code & Title AVIL0002 – Manage shifts, crewing and rostering activities in aviation
Date Due Session 4 Date Received Click here to enter a date.
Student Name
Authentication of Evidence I understand that I must provide satisfactory evidence for all of this assessment in order to be resulted as satisfactory for this assessment.
I understand that my evidence may be subject to authentication by oral questioning during feedback from the assessor.
Student Declaration I declare that the evidence submitted is my own work and that my evidence may be subject to authentication:
Student Signature: …………………………………………..
Assessor Name Faiza Stocker
Assessment Decision ? Satisfactory
? Not Yet Satisfactory
Assessor Signature Date Click here to enter a date.
Is student eligible for reassessment (Re-sit)? ? No
? Yes
Reassessment Date:
Feedback to student
Feedback from student
Student signature Date
Resources Allowed: 1. Pen or Pencil.
2. Students may refer to paper based translation dictionaries
3. Access to any resources available in the workplace
4. Access to a computer with Microsoft Word and internet access to Blackboard
5. Copy of the assessment instructions (this document)
Time allocation This assessment will be commenced during Session 4 and will need to be completed and submitted by session 4.
Assessment Task Instructions: Scenario: Carb Air flies a scheduled service with one aircraft four times a day, between Kalgoorlie Airport and Perth Airport and Darwin Airport and Perth Airport (1.5 hours time difference) 365 days a year.
Depature city Arrival city Departure time Arrival time
PER KGI 800 905
KGI PER 940 1055

PER DRW 1200 1705
DRW PER 1740 1940
The airline has a ground service contract for one other carrier that requires a departure AT 1730.
Carb Air requires two pilots, two customer service representatives (CSR), and two ramp attendants (RA) to operate a flight week days. RA and CSR staff are not required to work on weekends.
Below is a list of organizational procedures and agreements with staff.
1. Pilots hours of work must be rostered as per CASA regulations.
2. Each aircraft requires a pilot (captain) and co-pilot (First officer -FO). A captain can be rostered as an FO only if needed.
3. Pilots require 20minutes to prepare a flight and 15 to close up.
4. Pilots are required to complete 1 SBY shift per 28 days period.
5. Customer service representatives (CSR) and ramp attendants (RA)are all casual staff.
6. They are required to be operational 2 hours before a departure and 30 minutes after a departure and 1 hour before and after an arrival.
7. All staff require a valid ASIC and ramp staff a valid ADA and CSR an up to date dangerous good license
8. The airlines leave request policy highlights the need for the most efficient roster, which requires supervisors to be flexible with their shifts in order to accommodate their staffs leave requests.
9. When a period is requested by many workers, leave are approved on a seniority basis
10. There is also a Chief Pilot that must only be rostered when there is a pilot shortage due to leave or sickness.
List of Staff and Roles:
Staff Role Leave Requests
Sheldon Chief Pilot 2nd and 3rd Week Off
Mandy Captain 1rst and 2nd Week Off
Joana Captain
Leonardo Captain
Cleo First officer 2nd and 3rd Week Off
Sonja First officer 3rd and 4th Week Off
Eric First officer
Your task is to:
I. Work out how many staff are required to be on the roster for the RA and CSR operation
II. Using excel or any equivalent software of your choice, develop a 1 month (4 week) roster for Carb Air, taking into account all relevant considerations to build a roster for Cab Air.
III. Once the roster completed, advise your lecturer and be prepared to answer to any contingency/problem.
IV. Discuss your leave approval decisions.
V. Discuss and demonstrate how you will ensure staff are compliant with regulatory and licensing requirements
VI. Discuss any consultation process you will be involved with when creating the roster (including feedback processing)
VII. Explain how rosters will be distributed
Students must hand in the assessment before leaving the classroom.
Any questions that are left blank, incomplete or illegible will be deemed incorrect.
You have two attempts to successfully complete this assessment.
Assessment Criteria For this assessment you will be assessed against the following:
PC 1.1. Operational timetables and schedules are identified and kept updated within roster operations
PC 1.2. Shifts and schedules are identified for routine and unplanned services to ensure routine and contingency crewing requirements can be met
PC 1.3. Procedures to identify set workings or work tasks to be performed are identified and implemented
PC 1.4. Potential operational problems and their impact on crewing needs are identified and contingency plans developed
PC 2.1. Individual fitness for work requirements are identified and confirmed as appropriate for crewing requirements
PC 2.2. Fatigue risk management requirements are identified and taken into consideration when establishing shifts and rosters
PC 2.3. Crew qualifications and regulated competency requirements are identified and systems to monitor their ongoing currency are used
PC 2.4. Organisational and workplace requirements are identified and strategies to manage them are developed and implemented
PC 3.1 Established regulatory, organisational and workplace requirements are met in developing crew shifts and rosters
PC 3.2 Strategies that allow sufficient flexibility to allow contingency plans to be implemented are identified, developed and applied
PC 3.3 Procedures are put in place to ensure rosters are circulated in accordance with organisational policies and procedures
PC 4.1 Crew rostering is reviewed at appropriate times to ensure it meets current and future regulatory and organisational requirements
PC 4.2 Issues with crew rostering are identified and addressed in accordance with regulatory and organisational requirements
PC 4.3 Crew rosters are revised and disseminated as required
PE 1 Adapting to differences in equipment and operating environment in accordance with standard operating procedures (sops)
PE 2 Applying precautions and required action to minimise, control or eliminate identified fatigue risk hazards
PE 3 Applying relevant legislation and workplace procedures
PE 4 Completing relevant documentation
PE 5 Identifying and correctly using relevant equipment
PE 6 Implementing contingency plans
PE 7 Implementing work health and safety (WHS) procedures and relevant regulations
PE 8 Modifying activities depending on workplace contingencies, situations and environments
PE 9 Monitoring and anticipating operational problems and hazards and taking appropriate action
PE 10 Monitoring work activities in terms of planned schedule
PE 11 Operating electronic communications equipment to required protocol
PE 12 Reading, interpreting and following relevant regulations, instructions, procedures, information and signs
PE 13 Reporting and/or rectifying any problems, fault or malfunctions promptly in accordance with workplace procedures
PE 14 Solving problems associated with managing shifts, crewing and rostering activities
PE 15 Using hardware systems to manage crew rosters
Working systematically with required attention to detail without injury to self or others, or damage to goods or equipment