Exit Interview Anecdotes – My Blog
Below are some anecdotes from the recent exit interviews of employees who resigned from the customer service team:
- “I was overwhelmed with the amount of work I needed to do on a daily basis. I did not have time to answer all of the calls that I received, respond to all of the emails, plus be involved in the chat. I was constantly stressed, trying to respond in the timeline provided, but it just didn’t seem doable, and I became continuously frustrated by the unrealistic demands.”
- “I have been a customer service representative for over five years, and I was hoping that I would have an opportunity to become a team lead at LTC, but there never seemed to be the opportunity for any openings on the leadership side. I am not challenged with my current job duties, and I am looking for more opportunities to grow.”
- “I was new to LTC and needed some direction on how to accomplish the tasks I was given. I asked my team lead multiple times for more training, but they never seemed to have the time. I also asked the more senior customer service reps, but they didn’t have time either. I kept having to guess at what I was doing, and I was very frustrated about the lack of direction.”
- “I have worked at LTC for over three years now, and while trying to do my job, I was also constantly training new employees. While I’m happy to help, I found it extremely difficult to manage both my own job and training. I became overwhelmed trying to do both and felt that I did not get the support I needed.”
- “I did not have any opportunity to grow or advance, so I decided to leave.”
- “This was my first job out of college, and I was hoping for more training to help me in my job. I was often confused about what I needed to do and how to do it. Once I started to understand a few tasks, I would get more, and with people leaving, I kept getting more work without any training.”
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