Review the topic Resources and complete Exercise 19-5: Building Trust in Chapter 19 of the textbook. Discuss your strengths in building trust as a collaborative leader. Identify your most important areas for improvement in building trust. In your own words, discuss how trust determines relationships within the public health system. Provide an example to illustrate your ideas. In replies to peers, provide specific ideas or steps that can be taken to help your peers improve their trust-building skills and explain why the ideas and resources you have shared could be helpful to them. Include relevant links when possible. Try to select peers that have not already received replies to their initial posts.

Which of the following terms does not describe one of the four broad categories of competitive priorities that a company can pursue?

A
Cost
B
Quality
C
Marketing
D
Time/delivery
E
Flexibility
A low-cost operations strategy can be achieved by all of the following except

A
investing in new and faster equipment
B
reducing scrap
C
finding new finance options
D
eliminating waste
E
eliminating unused capacity
Which of the following terms means offering something that customers will pay a premium for, or something that outshines the competition?

A
Flexibility
B
Superior quality
C
Exceptional reliability
D
Consistent quality
E
Low-cost supplier
On-time delivery describes a company’s ability to

A
decrease the time between major product changes
B
deliver a product when promised
C
make a product that exactly fits customer needs
D
handle a wide range of products without undue costs
E
set short-term objectives
Which of the following defines why a company exists, outlines a company’s core values, and positions the company within its market?

A
Mission statement
B
Functional strategy
C
Business strategy
D
Operations best practices
E
Competitive priorities
More specific details are provided by breaking the high-level business strategies into

A
mission statements
B
functional strategies
C
business strategies
D
operations best practices
E
competitive priorities
Which of the following is/are fundamental differences between services and manufacturing?

A
The nature of output
B
The degree of customer contact and co-production
C
Simultaneous production and consumption
D
A,B, and C are fundamental differences
E
A, B, and C are not fundamental differences
Of the following phrases, which is one of the most distinctive features of a service?

A
Customer involvement in the production process.
B
The lack of variability in the process
C
Site selection
D
The inability to customize the service bundle
E
The ability to easily standardize
Organizations are linked in a supply chain by the exchange or flow of all of the following except

A
physical goods
B
information
C
brand identity
D
monetary exchange
E
All of the above are exchanged in supply chains.
Which of the following is a strategic issue in operations management?

A
Supply chain strategy
B
Demand forecasting
C
Simulation modeling
D
Lean practices
E
Project management
Firms undertake quality and process improvement efforts to achieve all the following goals except

A
cost reduction
B
reduced profitability
C
customer satisfaction enhancement
D
increased customer loyalty
E
increased market share
In the long term which of the following is not the result of an organization’s quality improvement efforts?

A
Higher customer satisfaction
B
Positive word of mouth
C
Enhancement of a firm’s reputation
D
Increased market share
E
Employee turnover rate
Which of the following is not considered a dimension of product quality?

A
Performance
B
Communication
C
Reliability
D
Durability
E
Serviceability
Which term refers to a customer associating the quality of a product with the image of the company?

A
Reputation
B
Aesthetics
C
Special features
D
Durability
E
Conformance
Security as a dimension of service quality means

A
the willingness to assist customers
B
having the knowledge to perform the service
C
recognizing that confidentiality is important in service delivery
D
the service provider’s politeness and friendliness
E
physical characteristics of the service provider
The award created by the U.S. government in 1987 to help improve quality and competitiveness of U.S. companies by recognizing the highest performing organizations is the

A
Deming Prize
B
Malcolm Baldrige National Quality Award
C
American Society for Quality Achievement Award
D
Lombardi Trophy
E
The Academy of Quality National Award
Which of the following is not one of the four quality absolutes as defined by Philip Crosby?

A
Quality is defined as conformance to requirements.
B
The system for causing quality is prevention, not appraisal.
C
Management must enforce quality levels.
D
The performance standard must be zero defects.
E
The measurement of quality is the price of nonconformance.
What percentage of the area of a normal curve is between +2 and -2 standard deviations?

A
0
B
0.683
C
0.955
D
0.997
E
1
Quality improvement efforts are often credited with reducing

A
the number of found defects
B
overall production costs
C
the number of sales personnel
D
quality initiatives
E
the required number of control charts
The Six Sigma approach is implemented using a structured five-step plan known as

A
ISO implementation procedure
B
Deming’s 14 points
C
the Taguchi function
D
DMAIC
E
MBNQA
Which of the following is not a common source of customer feedback?

A
Customer satisfaction measurement efforts
B
Customer choice analysis
C
Customer panels
D
Blogs
E
Advertising agencies
A structured process for comparing business practices is known as what?

A
Customer panels
B
Benchmarking
C
Quality circles
D
Brainstorming
E
Blogging
A quality circle is a way of getting feedback from what group?

A
Customers
B
Employees
C
Suppliers
D
Competitors
E
Supply chain members
Which of the following is a qualitative technique that provides a systematic method for generating a large number of creative problem solving ideas from many different individuals?

A
Quality circles
B
Brainstorming
C
Benchmarking
D
Customer satisfaction
E
Affinity diagrams
When one idea branches into two or more sub-ideas, each of which branches into further sub-ideas, the appropriate problem-solving technique is what?

A
Interrelationship diagram
B
Affinity diagram
C
Pareto diagram
D
Tree diagram
E
Fishbone diagram
Which of the following summarizes a large number of observations in a few data categories?

A
Bar chart
B
Histogram
C
Check sheet
D
Tree diagram
E
Scattergram
A scatter diagram is used to graph what?

A
Continuous data
B
Pareto data
C
Nonlinear data
D
Pairs of numerical data
E
Qualitative data
Which of the following is a quantitative quality improvement tool?

A
Affinity diagrams
B
Tree diagrams
C
Process decision procharts
D
FMEA
E
SPC chart
On a SPC chart, if a data point falls outside the control limits, the process is said to be what?

A
Random
B
Special
C
Capable
D
Out of control
E
Scattered
Typical control limits are how many standard deviations from the mean?

A
0
B
1
C
2
D
3
E
6
Making the size of a gas pump nozzle different from that of a diesel pump nozzle is an example of what technique?

A
Mistake-proofing
B
Benchmarking
C
Sampling
D
Brainstorming
E
FMEA
If you conclude that a soda-filling machine is not filling bottles completely, based on the results of a sample, when the bottles actually contain the necessary amount of liquid, is an example of what type of error?

A
Type II error
B
Beta error
C
A false positive
D
Sampling error
E
Standard error
What term describes a process for which a prespecified percentage of measurements fall inside the specifications limits?

A
Random
B
Special
C
Capable
D
Out of control
E
Scattered
Air pressure must be in a tight range for the proper performance of aerosol air fresheners. Engineering specifications call for 50 psi of pressure with an upper tolerance of 55 psi and a lower tolerance of 45 psi. A sample from the previous week’s production had a mean of 51 psi and a standard deviation of 1.5 psi. What is the capability of the process?

A
4.5
B
4
C
6
D
0.89
E
1.33
Attribute data can be tracked on what type of control chart?

A
X bar chart
B
P chart
C
R chart
D
SPC chart
E
Counting chart
Projects generally have all the following characteristics except

A
A well-defined goal
B
A specified beginning
C
A specified ending time
D
A specified budget
E
A repeated process
Being an expert in information integration, project scope, time management, quality management, human resources, communications, risk, and procurement are beneficial skills for what member of a project management team?

A
Project planner
B
Project sponsor
C
Project manager
D
Project accountant
E
Project auditor
Which of the following relationships between cost, time, and scope is not realistic?

A
Increased scope, decreased cost, and decreased time
B
Increased scope, increased cost, and increased time
C
Decreased time, increased cost, and decreased scope
D
Decreased cost, decreased time, and decreased scope
E
All of the above are realistic
Which of the following is not a project management tool?

A
Work breakdown structure (WBS)
B
Precedence analysis
C
Gantt chart
D
Activity ordering analysis (AOA)
A network diagram is used to show what?

A
Crashing costs
B
Precedence relationships
C
Human resource assignments
D
Equipment allocation
E
All of the above
Which is true about the critical path?

A
It is the longest network path
B
It has the most activities
C
It has the most risk
D
It has the highest quality implications
E
It can be crashed the most
The amount of leeway each activity has in its starting time and duration without delaying the project.

A
Standard time
B
Normal time
C
Crash time
D
Slack time
E
Critical time
Which of the following is not a time estimate used in PERT?

A
Critical time
B
Optimistic time
C
Pessimistic time
D
Most likely time
E
Expected time
When computing the expected time for a project, which time estimate is weighted the most?

A
Critical time
B
Optimistic time
C
Pessimistic time
D
Most likely time
E
Expected time
Which is not a general risk category for project management?

A
Financial resource risk
B
Supply risk
C
Human resources risk
D
Quality risk
E
Management risk
Project risk can be grouped into four categories. Which of the following is not one of the categories?

A
Severity
B
Probability
C
Timing
D
Dynamic risk
E
Personnel
The percentage of the project’s scope that will be affected by a problem defines which project risk classification?

A
Severity
B
Probability
C
Timing
D
Dynamic risk
E
Personnel
Which of the following is not a reason projects succeed?

A
Strong project leadership
B
Clear, measurable goals
C
Declining material prices
D
Well-defined implementation plan
E
A sense of urgency

 

 

Professional Learning Communities

 

 

One component of the 21st Century Professional Development framework encourages sharing knowledge with fellow faculty, using face-to-face, virtual and blended communications. When we think of sharing knowledge, we often think of using professional learning communities. In several of your courses, the concept of a professional learning community (PLC) is presented and elaborated on. A professional learning community consists of individuals with an interest in education. The focus of a professional learning community can be taking measures to ensure students learn, creating a culture of collaboration in the school, for school improvement and more (DuFour, 2004). In this discussion, you will deliberate about the use of professional learning communities as they relate to the 21st Century Professional Development framework with an emphasis on technology.

 

Initial Post: Think about the 21st Century Professional Development framework and technology when working in your mock professional learning community. Next, imagine your state legislatures have asked the non-partisan Legislative Analyst’s Office to advise them regarding the creation of a blended professional learning community across the districts within the state. As an educator who is well versed in employing critical thinking, problem solving and 21st-century skills in the classroom, you have been selected to participate with a group of other teachers to inform and persuade the Analyst’s Office of why the incorporation of technology to work collaboratively with other teachers in the state is important.

 

Work with your mock PLC group to come up with a supported argument based on personal experiences and scholarly literature in which you:

 

• Discuss how you could incorporate and implement the use of technology to create a blended professional learning community across districts within your state to share knowledge with fellow faculty on how a deeper understanding of subject matter can actually enhance problem solving, critical thinking, and other 21st-century skills.

 

• Discuss how creating a professional learning community can increase the ways teachers seize opportunities for integrating 21st-century skills, tools and teaching strategies into their classroom practice – and help them identify what activities they can replace or de-emphasize.

  Guided Response: Respond to at least two peers. In your responses, ask a question about the 21st Century Professional Development framework with regard to professional learning communities and offer an additional resource for consideration that supports an alternative viewpoint. Though two replies is the basic expectation, for deeper engagement and learning, you are encouraged to provide responses to any comments or questions others have given to you, including the instructor. Responding to the replies given to you will further the conversation and provide additional opportunities for you to demonstrate your content expertise, critical thinking, and real- world experiences with this topic.

  Carefully review the Discussion Forum Grading Rubric for the criteria that will be used to evaluate this Discussion Thread.

 

 

Make a 3 page persuasive research p a p e r, over Why State Standardized test should be eliminated in schools, as well as the impact it has on students and teachers lives.

It needs to have at least 5 sources, one of them needing to be from either a book, an interview and the other 3 from articles online.

Then a 5 minute long power point will need to be made with other facts over the topic trying to convince an audience with the perspective taken on the topic.

 

Instructions

Your dissertation topic will need to be aligned with your degree program and specialization. For the purposes of this assignment, consider how you could research your chosen dissertation topic through a quantitative lens, using quantitative methods and research questions that are aligned with quantitative research. The focus of this course is quantitative research methodology and design. Be sure that your assignment reflects a quantitative problem, purpose, and research question methodology (even if you plan to pursue qualitative methods for your dissertation).

If you do not have a research topic at this time; then contact your instructor or use a simple quantitative research study in your field that you are familiar with. Be sure to keep your quantitative research simple for this course. Recall that the focus of the course is learning quantitative research methodology and design.

Develop a problem statement, purpose statement, and research questions with corresponding set of hypotheses for your intended dissertation research (or a quantitative example) that will use a quantitative approach. You may want to use the Methods Map to provide an overview of a quantitative approach. When using the map, it is recommended that you begin with “Quantitative Data Collection,” which will provide a list of the method on the right. You can click on any of these for more information. Remember to look at the top box for definitions of terms/concepts.

This is to be based on: (1) the review of the literature in your topic area; (2) the identification of a problem based on your analysis of this literature; (3) evidence for a research-worthy problem; (4) well formulated research question(s) and hypotheses; and (5) your understanding of the alternative types of quantitative research studies. 

Use the following section headings to organize your assignment response:

1. Overview of the Research Focus.
   1. Provide a brief introduction to the research topic and focus.
2. Statement of the Problem
   1. Begin with a clear statement of the problem.
      1. It is recommended to use the phrase: “The problem addressed is …”
   2. Evidence that the problem is current and worthy of a research study using citation of source(s) from the literature and/or empirical evidence from a credible source. Be sure to include a minimum of 3 sources that support or source the problem.  Continue to search for additional sources during this course to build the Statement of the Problem section for the signature assignment.
3. Purpose of the Study
   1. Provide a clear statement of the research purpose that addresses the problem identified in the problem statement.
      1. It is recommended to use the phrase: “The purpose of this quantitative study is…”
   2. Do not exceed three sentences for this section.
4. Research Question(s)and Hypotheses
   1. For this section, use the following format for listing the research question(s) and associated set of hypotheses (null and alternative hypotheses). NOTE:  Descriptive research questions are excluded for this assignment. NOTE: Descriptive research questions are excluded for this assignment.
      1. RQ1:
      2.         Begin text here
      3. H10:
      4.         Begin null hypothesis text here.
      5. H11:
      6.         Begin alternative hypothesis text here.
   2. Repeat for each research question and set of hypotheses using RQ2, H20, H21, etc.  It is recommended to not exceed two research questions for the purposes of this assignment response.

Length:  Your paper should be between 3-5 pages, not including title and reference page.