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Bich Bui
Chamberlain U Pearland BSN
BSN
Time Use and Score
Date/Time Time Score
Video Interaction: Aging client 6/14/2019 1:58:00 PM 3 hr 38 min 100%
Module Report The Communicator 2.0
Video Interaction: Aging client
Tutorial:
Module:
Stage 1 (2 of 2 Correct)
Scenario Case management nurse Darcy and student nurse Jamie are visiting with Mr. and Mrs. Silver.
Character Nina Stein
Selected Option/ Result “Tell me what is concerning you most.” Result: Correct
Rationale Open-ended questions are a therapeutic communication technique because they allow the client to direct the conversation and verbalize related thoughts and concerns.
Character Steve Silver
Selected Option/ Result “I will explain everything that is in the papers.” Result: Correct
Rationale
Reflection is a therapeutic communication technique because it directs questions and feelings back to the client in relation to what the nurse understood and heard, while encouraging the client to explore feelings and ideas about a situation.
Stage 2 (2 of 2 Correct)
Scenario Case management nurse Darcy is meeting with healthcare team members regarding Mr. and Mrs. Silver s transfer to the skilled unit.
Character AP Trudy
Selected Option/ Result “We need to involve their daughter in all decisions about their care, so could you go invite her to meet with us?”
Result: Correct
Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0
Page 1 of 3
Rationale Assertive communication is an effective style of interpersonal communication because the nurse uses a combination of honesty and tactfulness to ensure the rights of self and others.
Character Student nurse Jamie
Selected Option/ Result “We need to continue to remind Mrs. Silver of the move.” Result: Correct
Rationale Assertive communication is an effective style of interpersonal communication because the nurse uses a combination of honesty and tactfulness to ensure the rights of self and others.
Stage 3 (2 of 2 Correct)
Scenario Nurse Darcy is discussing Mr. Silver and Nina s concerns about the transfer.
Character Nina Stein
Selected Option/ Result “You re telling me that you feel your mother s behavior is a result of the transfer?” Result: Correct
Rationale Paraphrasing is a therapeutic communication technique because it allows the nurse to restate information provided by the client to determine whether or not the communication is mutually understood.
Character Steve Silver
Selected Option/ Result “When did she start acting differently?” Result: Correct
Rationale Focused questions are a therapeutic communication technique because they allow the nurse to clarify a message, collect data, encourage feedback, and confirm the client s ideas and beliefs.
Stage 4 (2 of 2 Correct)
Scenario Mr. and Mrs. Silver are not receiving the requested foods in the skilled facility.
Character Aide Tim
Selected Option/ Result “I ll meet with the dietitian to discuss this issue.” Result: Correct
Rationale Assertive communication is an effective style of interpersonal communication because the nurse uses a combination of honesty and tactfulness to ensure the rights of self and others.
Character Steve Silver
Selected Option/ Result “Tell us more about the foods that are appropriate for your diet.” Result: Correct
Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0
Page 2 of 3
Rationale Open-ended questions are a therapeutic communication technique because they allow the client to direct the conversation and verbalize related thoughts and concerns.
Stage 5 (2 of 2 Correct)
Scenario Nurse Darcy has a care conference to discuss Mrs. Silver s care.
Character Nina Stein
Selected Option/ Result “I hear you say that your father is tired and that you re concerned about your mother s safety, but you want to know about other options.”
Result: Correct
Rationale Exploration is a therapeutic communication technique because it encourages the client to delve deeper into a topic or issue of concern.
Character Steve Silver
Selected Option/ Result “Fifty-five years is a long time.” Result: Correct
Rationale Focused questions are a therapeutic communication technique because they allow the nurse to clarify a message, collect data, encourage feedback, and confirm the client s ideas and beliefs.
Report Created on: 6/14/2019 04:37 PM EDT REP_NTIndv_CommModuleReport_1_0
Page 3 of 3
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