Assignment – Team Performance plan

BSBWOR502 ASS1 – Assignment – Team Performance plan

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DELIVERABLE 1

Describe and outlining how your team of at least 12 people in at least 3 roles work together as the sales team for the company Pub Sub Ops (which you will need to get to know and research through the documentation through meetings you have had earlier in the course, and requesting more verbal information from your trainer)

Use the following 3 instruments to present this information.

1. Meeting notes
2. Organisation Chart
3. Role matrix – a chart with the following colums:
   – Person – A named person
   – Role – A role name. eg. manager, chef, software tester
   – Responsibilities – A list of ALL their responsibilities – may need to be broken down into areas
   – Accountability – What do they have to deliver, and who do they need to deliver it to / for.
   – KPI’s – Just the KPI names, they will be fleshed out in the performance plans.

DELIVERABLE 2

Performance plan for 3 roles, each performance plan will include

1. Description of the role, responsibilities and accountabilities as above
2. KPI table with the following columns (Measure, Target, Data Source, Frequency, Incentives / Penalties)
3. Description of a strategy to ensure the company provides the right support to ensure the team member will exceed these performance outcomes. Do this by
   a) Outlining all the necessary things that the team member requires to meet these KPI’s:
   i) training
   ii) tools
   iii) equipment
   iv) software
   v) other resources
   b) For all of the above (i – v), describe checks and feedback mechanisms, and communications tools and processes will be made to ensure that they are always available and useful for the team member. Answer the following questions:
   i) How are you checking that training is being done effectively?
   ii)How are you checking that tools, equipment, and software are available, functional and appropriate?
   iii)How are you checking that other resources are available and appropriate, and functional?

 

BSBWOR502 ASS2 – Team member input strategy

TASK

Pub Sub Opportunists are all about ensuring that team members can communicate effectively.

Your task is to develop a strategy (any strategy) to ensure team members have input into planning, decision making and operational aspects of work teams across the the organisation.

This task again makes you responsible for coherent high-level thought and leadership exhibited in communication. It gives you great power and responsibility to make changes to the organisation, and again calls for creativity in modelling of the entire organisation to meet the desired outcomes.

The strategy must be cohesive and show an hour of good quality work ie. 500 words or equivalent in charts etc.

The following are areas and examples which you may like to use in your strategy.

In house strategic elements

Plans

• Detail a plan to ensure effective communication for eg. a mentorship or buddy system

Policies

• Policies that what detail type of decisions need to be made in consultation with the stakeholders, and what format should the consultation should take place.

Procedures

• Create a procedures for how decisions should be made about who needs to be engaged and how
• Create a procedure that details how the flow of information should happen

Instruments

• Create the actual forms or documents that will be used to implement the above policies and procedures

Technical solutions

• Implement a technical solution for helping team members to communicate in important times.

Controls

• Create KPI’s for people making decisions to conduct effective consultation
• Create KPI’s for team members to effectively participate in decisions

Outsourced strategic elements

External Progams

• Suggest some external programs which may be used to ensure team member input happens

Consultants / Professionals

• Suggest certain types of consultants or professionals that could be engaged to meet these ends.

BSBWOR502 ASS3 – Team productivity policies

As the manager for Pub Sub Ops:

Please refer to where the opportunity analysis team fits in the flowchart in the business documentation.

Modify business documentation to deliver the following:

Deliverable A

Pub Sub Ops needs policies and procedures to ensure that opportunity analysis team members take responsibility for their own work (across the entire spectrum of their work)

Deliverable B

Pub Sub Ops needs policies and procedures to enable the opportunity analysis team to assist others to undertake required roles and responsibilities (across the entire spectrum of their work)

The policies and procedures need to be formalised into a standard format used in industry:

For policies; these are a set of rules or guidelines that govern conduct.
1. Give the policy a name
2. Outline the points of the policy
3. Make sure you write in sentences.

For procedures, these are step by step instructions on how to complete a specific task or work.
1. Target an area of work or task that has to be done.
2. Name the procedures.
3.  Outline the steps of the procedures from start to end.

Which policies and procedures would you put in place? (It’s okay to merge A and B).

 

BSBWOR502 ASS4 – Rewarding contributions

Background

The Pub Sub Ops sales department has met all of their KPI’s this month. Well done to them.

Team Total sales:
100 new clients per month – last month: 200

Individual top performances (KPI 10 per month)
John – 23 new clients added. (He made a special effort to learn French and to go after that market)
Farrah – 14 new clients added (Farrah has turned over a new leaf)
Simon – 9 new clients added (Simon is new, and it’s considered great for a starter)
Jess – 3 new clients added (she has been a bit moody, noone knows what is going on.)

Theory

KPI’s can be a great centerpiece in a motivational strategy for a workforce, but in this task we will need to go beyond the systematic nature of KPI’s, and augment our understanding of human motivation. To get more out of reward as a motive we can look deeper into using celebration as a psychological tool, publicly lifting up someone’s success or even simply their efforts can encourage positive rivalry, embed knowledge of the reward system, and do much more. Think of other occasions where people have been celebrated for their success, it goes back to ancient times, use the web to search for “how to celebrate success at work” and you’ll be on your way. Now start to imagine your sales team at Pub Sub Ops, and think of a strategy you can implement to do the same.

Deliverables

 1. Strategy

Show you value the team and specific individuals efforts and contributions by creating a strategy for encouraging and rewarding them, evidence of this will come in two forms:

1.1 You are going on holiday soon and you can’t be there to so you’ll need to deliver an outline of your strategy for a subordinate to implement.

1.2 Your superior needs to know why we should be spending time and resources, so you should deliver a paragraph explaining and justifying your vision and strategy and costs.

2. Communique

Produce an actual example of a communique to staff that you’ll use to directly encourage them (eg wall poster, email, memo, announcement transcript etc)

 

BSBWOR502 ASS5 – Listening to team

Recently it has been noted that there has been a dip in staff morale at Pub Sub Ops, as always, management have decided to look at processes as a way to identify the causing factors.

Develop processes to ensure that issues, concerns and problems identified by team members across the whole company are recognised and addressed.

You’ll need a combination of an active strategy and a passive one.

1. A grievance policy (passive) Similar to what you did in ICTICT610 (but this time for the whole company)
2. A strategy* to perform regular active reviews via a feedback form. Include:
   a) questions to ask on the feedback form
   b) process for distribution and collection of the feedback form
   c) Process to action the feedback: you are required to create a process to address any issues that arise from the feedback form. You could determine a heuristic with several suggested approaches depending on the type of problem, and the best course of action – at least initially.

*The strategy is not just advice, it is actionable instructions (eg. contains what to do, where, when, why, and how to do it, and who should do it)

 

BSBWOR502 ASS6 – Facilitate teamwork

Your class in the Advanced Diploma of IT should be an environment where we help one another to get the work done and help each other overcome obstacles. Although our own work is original to us, and our own responsibility, we will get the great results if we work as a team.

TASK 1
Students in the class group have their own schedule, and many arrive late because of other commitments (eg. work) . Support the team in identifying and resolving work performance problems by having a meeting in class or in the telegram group chat and:

1. a) explaining how group dynamics can support or hinder team performance (you’ll need to provide at least 3 examples yourself to the team)
   b) deciding together(by building consensus) on times where everyone can be in class together at the same time in the week for group activities.

Evidence required: Recording / Chat log.

TASK 2
Speak for a minute or create a memo and deliver to the class to encourage team members to take responsibility for things which are important for individual and group success in the course. *Make sure to include communication processes which are important. Evidence required: Recording / Chat log.

*Requires original thought.

TASK 3
Speak for a minute or write a paragraph of self-reflection explaining how your own contribution to the work team serves as a role model for others and how it enhances the organisation’s image for all stakeholders. Evidence required: Recording / Chat log.

TASK 4
Detail 3 other strategies (that we aren’t already using or doing) that can support team cohesion, participation and performance. Evidence required: Recording / Chat log.
eg.

• Collaboration strategies, tools and techniques (how you can help the team to collaborate better)
• Team building strategies
• Training, eg. leadership training etc

BSBWOR502 ASS7 – Liase with stakeholders

TASK 1

As a member of PSO, you’ll need to communicate with a broad range of stakeholders, and it is important to have great communications strategies.

For each of the scenarios (find them below), refer to the organisation documents including policies and answer the following questions.
a) Who in the organisation will you communicate this to?
b) What will you communicate?
c) What do you need to be careful of when communicating?
d) What would be your primary way of communicating this?
e) How would you know the primary method of communication hasn’t worked? What would you do next?
f) Describe processes you would develop and use to ensure that this type of communication remains continuous and open?
g) If you were on the receiving end of this communication, what corrective action would you take?

Scenarios

1.) You are an employee in the sales office, another “employee” is outside, and says has had his office keycard denied access, but you aren’t sure who he is.0

2.) You are a sales manager: You have been told that a client has been abusing a member of the sales team on the phone.

3.) You are the HR Manager, The board has decided to lay off 14 people in the sales team due to poor performance.

 

TASK 2.

Upload an (unlisted) Youtube video or sound recording of two of these scenarios where you communicate face to face with a stakeholder (student or your trainer playing the part of the person you are communicating to)

The actor is required to introduce at least two unforseen problems with the communications process (eg. a personal or cultural sensitivity, or blockage) into each scenario.